Ensuring your horse gets his or her ColiCare eligible supplement in the right amount on an uninterrupted basis is a critical part of keeping the hindgut healthy, and therefore this is a key requirement for ColiCare. SmartPaks help ensure compliance as they are custom, pre-measured daily servings of supplements clearly labeled with your horse's name for fast, accurate, and potent feeding every day.

Yes, you can delay your SmartPak up to 14 consecutive days past your original shipping date (no more than 28 days total within a 12-month period) and your horse will remain enrolled. If your SmartPak is delayed more than 14 consecutive days, your horse will lapse from the program and no longer be eligible for colic surgery reimbursement. However, any horse that has lapsed is allowed to re-apply for the program.

No, unless you are a licensed veterinarian. It is important to have your veterinarian involved in the selection of appropriate vaccines for your individual horse, and proper vaccine handling/administration is also critical to their safety and effectiveness. For these reasons, we require that the vaccines be administered by your horse’s veterinarian for the ColiCare program.

We do not require any specific vaccines to be administered as part of ColiCare. The selection of vaccines for your individual horse is up to his veterinarian, as this can vary based on location, age, and other factors.

If your veterinarian offers dental care, perfect! We realize, however, that not every veterinarian offers dental care services. If your horse’s dental care is not performed by your veterinarian, it is still required that your veterinarian examine your horse's mouth each year, and that you complete any recommended follow-up care.

No, you can purchase dewormer from your veterinarian or any equine retailer. To meet this Annual Wellness Requirement you must be working closely with your veterinarian to develop an annual deworming plan that includes at least one fecal test and two deworming administrations. The veterinarian does not need to administer the dewormer, this can be completed by the horse owner or barn staff.

• Call us at 1-800-461-8898 within 14 days of your horse's surgery to initiate the claim.
• We will provide you with two forms - the ColiCare Program Compliance Affidavit which should be completed by your regular veterinarian, and the ColiCare Surgical Reimbursement Form, which should be completed by your veterinary surgeon.
• Once both forms have been completed and returned to SmartPak, your claim will be reviewed by an independent, board certified veterinary surgeon.
• We will contact you within two business days regarding the outcome of your claim, and reimbursement checks will be mailed to you within 5-7 business days of your claim being approved.

ColiCare is fully compatible with all equine insurance policies. ColiCare makes a great complement to insurance, as a way to provide additional financial coverage. Depending on the insurance policy, horse owners may choose to use their ColiCare coverage instead of or in addition to their insurance payout, for expenses that have not already been reimbursed. We recommend that you work directly with your insurance provider to confirm their requirements regarding reimbursement programs such as ColiCare, as each underwriter may have different rules or policies.

No, ColiCare is a colic surgery reimbursement program, and therefore only covers costs associated with colic surgery (surgery related specifically to the digestive tract) incurred at a veterinary surgical facility. It does not cover expenses associated with a non-surgical colic.

ColiCare provides reimbursement for all types of surgical colic. Eligible expenses include pre-operative care performed at the surgical facility, the surgery itself, and post-operative care performed at the surgical facility.

ColiCare provides a total lifetime reimbursement of up to $15,000. If the reimbursement total is less than $15,000, then any remaining coverage will be available for a subsequent surgery, so long as the horse remains eligible and enrolled in the ColiCare program. Once an individual horse reaches a total of $15,000 of reimbursement, no additional coverage is available.