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Monday – Thursday 9:00 am – 5:00 pm EST
Friday 9:00 am – 3:00 pm EST
Dog food and supplements may be returned as long as the original packaging seals aren't broken. Return shipping fees will be deducted from your refund or account credit amount.
Due to their customization, PortionPaks and canine SmartPaks may not be returned once they've left our warehouse. If you have unwanted PortionPaks or canine SmartPaks, please consider donating them to a local rescue – they appreciate donations and we thank you for helping support dogs in need!