Please visit our Returns Information Center for assistance.

Please visit our Returns Information Center for assistance.

For inquiries about your order's estimated arrival, please review the dates listed in your order confirmation email and on your order history. If your order is experiencing an unexplained delay, please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898.

If the order you wish to cancel was placed within the past 30 minutes, please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898. If you placed the order over 30 minutes ago, it may have already begun processing and will appear in order history. On this page, if the order has not yet shipped the option to "cancel this item" should be available.

For questions about estimated shipping and arrival dates, please review the dates listed in your order confirmation email and on your order history. If your order is experiencing an unexplained delay, please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898.

With the exception of drop ship orders (which always ship from our manufacturers), whenever any item in your order isn't in stock in one of our main warehouses, our automated system checks and pulls from the stock of our other two distribution centers. While we don't currently have a way to set a preference for shipping items together, we're always striving to improve this experience and help the environment.

Check the status of your order in your order history. If your order has not shipped yet, please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898.

We're sorry to hear your order didn't include all of the parts. For assistance, please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898.

Depending on the product, we may carry replacement parts. In the overview section on your original product's detail page, check to see if there are linked replacement parts or accessories that can be ordered separately. You can also use SmartPak's search bar to look up what you need. Having trouble finding the part you wish to replace? Please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898.

SmartPaks are custom-made, pre-measured daily doses of your horse's supplements.Click here to learn more about the SmartPaks Feeding System.

All individual SmartPaks with a total cost over $40 (pre-tax and discounts) will automatically receive free shipping. If you have multiple SmartPaks which total over $75 together, those orders will also qualify for free shipping. Lastly, you can receive free shipping regardless of your order total by using your weekly Barn Saver Shipping Day, in which you ship your order to a commercial barn address.

Yes, you can easily update your shipping date for your SmartPaks by visiting the AutoShip Manager on our website (if you’re not logged in already, you’ll be prompted to do so first). Next, select your horse's next order and hit the "Edit This Order" button. From there, you’ll be taken to the SmartPaks Manager, where you’ll have the ability to edit your next ship date. For other FAQs, please visit the What Are SmartPaks page.

For all questions related to feeding SmartPaks, please visit the What Are SmartPaks page.

For all questions related to feeding SmartPaks, please visit the What Are SmartPaks page.

For all questions related to feeding SmartPaks, please visit the What Are SmartPaks page.

Unfortunately, our system doesn't currently allow for splitting the charge between two payment methods.

You can use pre-paid (non-SmartPak) gift cards on the payment method screen where you would normally enter a credit card. Please note that the balance of this card must exceed the total amount of your order (including shipping and sales tax) for our system to be able to process it.

Our e-commerce billing platform processes purchases once every 30 minutes. To make multiple purchases using different credit cards, we suggest waiting at least one hour or more between purchases. We apologize for any inconvenience this might cause, and are working hard to address this experience in the near future.

Once you enter a SmartPak gift card, the amount becomes an account credit and will automatically apply to your next order. If you're the lucky recipient of a gift card during a special occasion or holiday, we recommend waiting until you've decided what you'd like to purchase, and then apply the gift card during checkout.

To edit your shipping address, please log into your account and then open your Address Book.

If you've forgotten your password, please go to the login screen, enter the email address you use for your SmartPak account, and then select "Forgot password." If you are still having trouble after receiving a reset password email, please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898.

There are four ways to get free shipping at SmartPak! Please visit our Shipping Policy page for more details.

All individual SmartPaks with a total cost over $40 (pre-tax and discounts) will automatically receive free shipping. If you have multiple SmartPaks which total over $75 together, those orders will also qualify for free shipping. Lastly, you can receive free shipping regardless of your order total by using your weekly Barn Saver Shipping Day, in which you ship your order to a commercial barn address.

ColiCare is a FREE colic surgery reimbursement program that provides up to $10,000 in coverage. Visit the ColiCare Program page to learn more.

Please visit our ColiCare FAQs page to learn more about eligibility and enrollment, requirements, and claims.

We're happy to review your order to see if a manufacturer's coupon can be applied. Please www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898.

We’re so sorry to hear you're experiencing issues applying a promotional code. Some of our promotional codes have manufacturer exclusions, which are always listed in the details link associated with the promo. In other cases, the promo code you're trying to use might be conflicting with unused promos still attached to your account. If this didn't answer your question, please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898. For a list of current promotions, please visit our coupons and promotions page.

For most non-SmartPak branded products, we've already set the price to the manufacturer's lowest allowable price. After comparing our prices to other sites and taking into account their shipping costs, if you still have questions, please visit www.SmartPak.com/ContactUs to start a live chat, or call us at 1-800-461-8898.

At SmartPak, your happiness is at the core of everything we do. As a company of riders and horse owners, we put our products to the test in our barns and on our horses, and back every order with our world-class customer service so that you can shop with confidence. As part of our Happiness Guarantee, we promise you: expert advice from riders; free shipping every day; free return shipping on sized items; hassle-free returns up to 365 days after purchase.

Please visit our COVID-19 FAQ and Resource Center.