Contact Us
Questions? Visit our Help Center
We’ve been trying to get in touch with you about your account, but
you must be super busy! Can you give us a call or send us an email when
you have a moment? We won’t be able to update your account until we
hear from you, and this could delay your orders, which would be a bummer.
Can’t wait to hear from you!
Beginning October 19th, our customer service hours will be changing to give our SmartPak Customer Care Team more time with their horses!
Our new hours will be:
Monday through Thursday: 8am to 8pm EST
Fridays: 8am to 5:30 pm EST.
Beginning November 22nd, we will no longer have an after-hours support line.
Live Chat with Us
Chat with our experts from:
- Monday - Thursday: 9:00am - 5:00pm EST
- Friday: 10:00am - 5:00pm EST
Sorry! We’re experiencing a higher than normal chat volume. Please
feel free to call or email us instead if chat isn’t available.
Let's Text*
- Monday - Thursday: 9:00am - 5:00pm EST
- Friday, 10:00am - 5:00pm EST
Text us at 774-208-0801
*By texting 774-208-0801, you're giving SmartPak your consent to text you to
help resolve your issue, including automated replies, at the number you
provided. To opt out, text STOP to 774-208-0801. Text HELP to 774-208-0801
for info. Msg&data rates may apply. Consent to receive texts not required to
buy products. Terms & conditions and the full Text Message Privacy
Policy can be found at
https://www.smartpakequine.com/content/2waytextTC
in case you're interested.
