It may take up to 1 week for your refund or exchange to be fully processed. However, we'll be sure to email you as soon as it's all set. If you’d like help processing your return more quickly, please contact our Customer Care team and we’ll be more than happy to help!
As riders and online shoppers, we know it can be tough to buy a new bridle or pair of boots without trying them on. That’s why we moved the fitting room to your living room (or barn)! From breeches to blankets, if you or your horse can try it on, you can return it, free! Just use the pre-paid return label included in your order within 60 days from the purchase date. And of course, please make sure the item is in like-new condition with original packaging (we said “fitting room,” not “war room!”).
At SmartPak, your happiness is at the core of everything we do. We put our products to the test in our barns and on our horses, and back every order with our 100% Happiness Guarantee, so that you can shop with confidence. If anything you purchase fails to meet your expectations in any way, just let us know and we’ll refund your money right away. No hassles, no hoops, no kidding.
No problem! Just make sure it’s in like-new condition, with the original packaging and send it back to:SmartPak Equine