Free Return Shipping on Fit Items
As riders and online shoppers, we know it can be tough to buy a new bridle or pair of boots without trying them on. That’s why we moved the fitting room to your living room (or barn)! From breeches to blankets, if you or your horse can try it on, you can return it, free! Just use the pre-paid return label included in your order within 60 days from the purchase date. And of course, please make sure the item is in like-new condition with original packaging (we said “fitting room,” not “war room!”).
At SmartPak, your happiness is at the core of everything we do. We put our products to the test in our barns and on our horses, and back every order with our 100% Happiness Guarantee, so that you can shop with confidence. If anything you purchase fails to meet your expectations in any way, just let us know and we’ll refund your money right away. No hassles, no hoops, no kidding.
Need to return an item?
No problem! Just make sure it’s in like-new condition, with the original packaging and send it back to:SmartPak Equine
c/o Returns Department
40 Grissom Rd
Plymouth, MA 02360
We think all of our products are pretty special and we’re always happy to take them back. However, some are a little more special than others, so they have their own returns process:
So that’s it. Seriously. Those are all of our “rules.” Well, except the most important one - treating our customers the way we want to be treated. So if you have any questions or if there is anything we can do, please call us at 1- 888-752-5171 or email CustomerCare@SmartPak.com. We are always happy to help!