As riders and online shoppers, we know it can be tough to buy a new bridle or pair of boots without trying them on. That's why we moved the fitting room to your living room (or barn)! From breeches to blankets, if you or your horse can try it on, you can return it, free! Just request a return with a FREE SmartPak return label from your Order History within 60 days of the purchase date. And of course, please make sure the item is in like-new condition with original packaging (we said 'fitting room', not 'war room'!).
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SmartPak customers are some of the most conscientious animal owners around. We encourage you to share your experience with the products we sell to help fellow customers to make informed choices for their animals. We do not edit these reviews in any way - they are direct customer-to-customer communication. We do monitor reviews for positive and negative feedback, and use this feedback to improve our selection as well as sharing feedback with product manufacturers to help them improve their products. Please note that we recommend consulting your vet with serious health issues.
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How to Use:
ThinLine recommends basic ThinLine or Ultra ThinLine pads be used between your saddle and regular saddle pad. Most customers use cotton or wool pads underneath. While you can use ThinLine pads directly on the horses back the lifespan of the pad may be shortened and it voids the warranty. All pads with felt or cotton backing are made to be used alone. Some ThinLine or Ultra ThinLine pads may come with a crease where the pad has been folded to be bagged and shipped. These creases will disappear when warmed to body temperature (1-2 rides). All ThinLine products can be cleaned/washed using the ThinLine Cleaner or the ThinLine Wipes.
ThinLine and Ultra ThinLine:
Can be wiped clean (we like baby wipes), hosed off, soaked, bleached, or even machine washed (some machines may catch tm, so front loader is best) in cold water. Mild soaps and detergents can be used, but please do not put them in the dryer! Hang to dry (which really isn’t necessary either as ThinLine doesn’t absorb water.) What to watch out for: keep your ThinLine away from chemicals such as Show Sheen.
The tack is similar to the boots, just wipe or sponge of the lining and use a good leather cleaner/condition to maintain the leather. Wipe Thin Line material only with soap and water.