Our experts are available
Monday – Thursday 9:00 am – 5:00 pm EST
Friday 9:00 am – 3:00 pm EST
SmartPak offers a Test Ride option on all of the English saddles and select Western saddles we sell. So go ahead and girth it up. Forget about wrapping your stirrup leathers. Try it with or without a saddle pad. Basically, treat it like you already bought it so you can make sure you really want to. If you love it, you can keep it, or we'll send you a brand new one with no additional shipping charges. If you don't love it, return it, and we'll give you a refund, no questions asked.
Of course, we want our other customers to love their new saddles, too. That’s why we have a Test Ride option for many saddles that we carry – so that all of the other saddles can stay in pristine condition, waiting for their new owners. For this reason, if you purchase a saddle outside the Test Ride program, it's still eligible for return but must be free from any marks or damage.
Have a question about buying or returning a saddle? Our experts are always happy to help. Call us at 1-800-461-8898, Monday-Friday 7:00am-10:00pm EST or Saturday-Sunday 9:00am-6:00pm EST.