SmartPak Equine - Shipping Policy
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Three Ways to Ship FREE at SmartPak!

SmartPaks Over $40
Ship Free

Spend your money on keeping your horse happy and healthy, not on shipping and handling. Any order with a SmartPak over $40 automatically ships ground for free in the continental US!

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Free Shipping Every Day on All Orders Over $75

No codes, no exclusions. Just free, every day shipping in the continental US. (No more to learn here, it really is that simple.)

Free Barn Saver Shipping

Save time and money - get free weekly deliveries from our warehouse straight to your barn. No minimums, no maximums, no exclusions - all you need is a commercial barn address in the continental US!

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 And now, by popular demand, the fine print: To automatically qualify for any of our free shipping options, orders must ship together on the same day to the same address within the continental US. Orders to Alaska and Hawaii must ship via 2nd Day Air or Next Day Air, and are not eligible for free shipping.

US Map

Please note: The map above is based off of estimated UPS ground shipping times and is not a guaranteed delivery schedule. A small portion of orders will ship via USPS, which may add an additional 1-2 business days to delivery times. For complete details, please call 1-888-752-5171 and we'll happily explain our delivery times, talk about horses or sing you a song - totally up to you!


Flat-Rate Shipping

If your order doesn't meet either of our free shipping options, you'll still only pay flat-rate $8.95 ground shipping (it's not free, but it's one of the best rates around). We never charge F.O.B. or overweight surcharges. To qualify for flat-rate shipping orders must be shipped within the continental US. Orders to Alaska and Hawaii ship via 2nd Day Air. For pricing information, call 1-888-752-5171 or proceed to the first step of the checkout process.

Expedited shipping is available for all in stock items. Expedited shipping may be available for items that are on backorder when they are received by us. For more information on this, please call us. Your expedited order may be shipped by UPS. Prices are figured using the current UPS rate based on the weight of the order. Orders placed by 4 pm EST Monday - Friday will be shipped out the same day, pending credit card authorization. Any order placed after 4 pm EST Monday - Friday will be shipped the next business day. Orders placed over a weekend will be shipped the following business day. Delivery times do not include weekend days or holidays. Saturday deliveries are available in some areas for an increased shipping charge with Next Day Air shipping only. If interested in a Saturday delivery, please contact us at . All other expedited shipping methods can be selected on our website.

For all expedited deliveries UPS is responsible for delivering the package on time. Certain circumstances can arise where UPS is unable to deliver expedites on time due to weather, remoteness of location, etc. All efforts will be made by SmartPak to ensure that packages arrive on time as ordered, but we cannot guarantee that UPS will always act accordingly. In particular, orders indicated for Saturday delivery cannot be guaranteed. However, if a UPS expedited delivery fails to arrive on time as ordered, SmartPak will refund the additional shipping charges incurred.

Please note: We strongly recommend that if the order is for a particular health emergency, customers should seek immediate assistance from their vet.


All orders are shipped within one business day (no orders are shipped on Saturday or Sunday so any order placed after 4 pm EST on Friday will ship on Monday). Shipping times depend on your location and the delivery method selected. For estimated ground shipping times, please consult the map above. To track an order that's already in transit, click on "Your Account" in the upper right hand corner of the website, then select "Order History." Here you can see all your previous orders, and on the left hand side of the screen, next to each order, you have the option to "Track this order.


Currently we are unable to ship anywhere outside of the United States. We're working on making international shipping a possibility in the future, and we hope that you will continue to check in with us.


You can choose a different shipping address for every item in your order during the checkout process. Once you've added all your items to your cart, select "Checkout Now" and this will bring you to the Shipping page. On the Shipping page you will see two tabs - one to "Ship Everything Together", and the other to "Ship Items Separately". Under the "Ship Items Separately" tab you can select different addresses for each item, as well as add new addresses.


When you're setting up the shipping address for your lucky recipient, just check the "This is a gift" box and you will be prompted to enter a custom gift message. Any group of items marked as a gift will not have any pricing information displayed on the packing slips.


AutoShip Orders

Part of the peace of mind that comes with SmartPaks is knowing that you'll never run out. You'll receive a new supply of SmartPaks every 28 days so your horse or dog will always have fresh, accurately dosed supplements. Because it takes time to carefully build your horse's custom SmartPaks, we bill your account 3 business days in advance of your shipping date to guarantee on-time delivery. Your supplements are now on cruise control, but you're still at the wheel! You can adjust your shipments anytime before the change-by date printed on your packing slip. If you lose the slip, don't worry - we'll also email you a reminder every month.


Need to delay your SmartPaks for awhile or have them ship right away? No problem! Start by clicking on the "Your Account" link in the upper right hand corner of the website. Next click on AutoShip Manager. On the left hand side of the screen there is an option to "Change ship date" for each auto-ship order. Clicking on that will prompt a pop-up that will walk you through changing your next ship date.


You can always add additional items to ship free along with your AutoShip order, whether it's a one time order of a new bridle or AutoShip SmartPaks for a new horse. Add the desired items to your cart, then click "Checkout Now," which will take you to the Shipping page. Once on this page, start by selecting the address where you'd like the items to go, then select the ship method. To ship together, choose the option that says "Ship FREE with your order on ________," continue through checkout and you're all set!


You can update your shipping address at any time by accessing "Your Account" in the upper right hand corner of the website and then clicking on the AutoShip Manager. From here choose "Change shipping address." On the next screen you can select from existing addresses by clicking on "Use this Address" or you can add a new address. Once the page refreshes, you'll see the new address listed below the order and you're done! For orders on AutoShip, make sure that you change the address before the Change-by Date listed under the SmartPak name. You can find the Change-by Date listed below the shipping/delivery dates, under the SmartPak name.

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Questions? Call us Toll-Free at 1-888-752-5171. © Copyright 2014 by SmartPak Equine LLC. All Rights reserved.