SmartPak Equine - FAQs

Security and Privacy

Security Policy

    Site Security

    At SmartPak we use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on SmartPak's secure server. It cannot be read in transit.

    If you are still skeptical about placing your order online, you may place your order over the phone at or via fax at (774) 773-1444 during customer service hours: Monday-Friday 7:00am-8:00pm EST, and Saturday-Sunday 9:00am-5:00pm EST .


    Why did a window just pop up indicating that I was going to an insecure page?


    We use Secure Socket Layer (SSL) technology to encrypt any of your personal information. Any page on our site that contains your personal information is secure. By their nature, secure pages take longer to load and are slower to navigate through so we only encrypt the pages that contain your personal information. If you navigate from a secure page that contains your personal information (like the billing page) to an insecure page that doesn't contain any personal information (like a product page) your browser will warn you that you are about to move into an insecure section of our site. Your personal information will always be secure on our site.

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Privacy Policy

    Privacy Policy

    Our mission is to provide you with exceptional care while providing you with "knock your socks off" service at an affordable price. To provide exceptional service, we ask for telephone and email contact information with all orders. This helps us to resolve problems quickly. We also ask for your billing address, which we use to authorize your credit card. We promise that we will never sell or rent your telephone or email information to third party marketers. We use cookies to better understand your interests to help us to improve the relevance of promotional messages. We do not share any personally identifiable information collected through the use of these cookies. From time to time, we may make customer address information available to providers of products that we think may be of interest to you. If you prefer to exclude your name from third party mailings or advertisements, you can call us at - Monday - Thursday 7:00 am to 8:00 pm EST, Friday 7:00 am to 5:30 pm EST, and Saturday 9:00 am - 5:00 pm EST or Email us at customercare@SmartPak.com.

    Cookies

    What are cookies and why do I need to have them enabled?

    Our cookies, which are small pieces of information that are stored by your browser on your computer's hard drive, allow us to automatically link our customers to their personalized accounts, including shopping baskets. Most Web browsers automatically accept cookies. Should you need to enable cookies, please see the section below. If you do not have cookies enabled, our site will not remember who you are from page to page.

    Enabling Cookies

    Our website will function best if you have your cookies enabled. To enable your cookies, follow the steps below for your internet browser:

      AOL:
    • Click Internet Properties (WWW).
    • Follow Instructions for the appropriate browser below

      Netscape Navigator/Communicator Version 4.x:
    • Select "Edit | Preferences..." from the main menu.
    • Select "Advanced"
    • Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server"
    • Click "OK"

      Netscape Navigator/Communicator Version 6.x:
    • Go to "Tasks" in the menu bar and select "Privacy & Security"
    • Select "Cookie Manager"
    • Select "Unblock Cookies From This Site"

      Microsoft Internet Explorer Version 4.x:
    • Select "View | Internet Options..." from the main menu.
    • Change to the "Security" tab.
    • Select "Custom" and click "Settings..."
    • Scroll down to the "Security" section.
    • Select "Always accept cookies"
    • Click "OK"

      Microsoft Internet Explorer Version 5.x:
    • Go to "Tools" in the menu bar and select "Internet Options"
    • click the Security tab.
    • Click Custom Level.
    • In the Cookies section, select Enable, then click OK.
    • Click Yes.
    • Click OK to close the Internet Properties window.
    • Click the X in the upper right corner to close the Preferences window.

      Microsoft Internet Explorer version 6.x:
    • Go to "Tools" in the menu bar and select "Internet Options"
    • Click the Privacy tab, and then click Advanced.
    • Click Override default settings, and then specify how you want Internet Explorer to handle cookies from first-party Web sites and third-party Web sites (a Web site other than the one you are currently viewing).
    • To specify that you want Internet Explorer to always allow cookies to be saved on your computer, click Accept.
    • If you want Internet Explorer to always allow session cookies (cookies that will be deleted from your computer when you close Internet Explorer) to be saved on your computer, click Always allow session cookies.
    • Click OK to close the Internet Properties window.
    • Click the X in the upper right corner to close the Preferences window.
    • You can also use the slider on the Privacy tab of the Internet Properties window to adjust your cookie settings. Moving the slider up blocks more cookies, while moving the slider down allows more cookies to be saved to your computer.

    If you are still having difficulties please give us a call at and we'd be happy to help.
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SmartPak Equine is the premier online provider of horse supplies and equine supplements.
Questions? Call us Toll-Free at 1-888-752-5171. © Copyright 2014 by SmartPak Equine LLC. All Rights reserved.