At SmartPak, we’re committed to protecting the privacy and security of your information. This policy is designed to help you understand what information we collect, why we collect it, how we use it, and how you can manage your information with us. SmartPak strives to improve the health of horses and companion animals, and to improve the experience of the people involved along the way. Information you provide to us allows us to alert horse and dog owners when their animal’s supplement is running out, and to make sure we always stock enough of the products you rely on us to provide. In order to do these things, we collect both personal and non-personal information in a few different ways.
We collect information at several different points as we interact with you. This includes when you create an account, order from the online store, chat with customer service, speak with your account representative, use one of our products or services, register for our newsletter, participate in promotions, or participate in surveys. The information we collect includes things like the name of a pet owner, a horse or dog’s name, animal health updates, mailing addresses, email addresses, telephone numbers, payment information, and passwords.
When you use our products and services, we collect information about how you are using them and how well those products and services are working. For example, this can include usage data and device data. Our products, websites and emails utilize technology to collect information. This includes things like web beacon data in emails, and via cookies and flash cookie data and device data such as IP addresses, operating system types, and browser types when you use our website. You can adjust your settings in your device browser to disable some of these if you prefer not to share this information. You can withdraw your consent at any time by unsubscribing from the product and discontinuing use.
When you use our products and services, we may also use your information:
The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information. As part of our efforts to protect your information, we have technical safeguards in place across our products and services, which may include the following:
There is always some risk that an unauthorized third party may find a way around our security systems. In the event of a security breach, the first thing we would do is notify you. This notice would include what happened, what information was breached, what SmartPak is doing to respond, and who to contact with questions.
Covetrus does not knowingly sell products to, solicit, collect or retain personal information about children under the age of 18 without parental consent. If we learn that a child under 18 has submitted information to us without parental consent, we will take all reasonable measures to delete it from our databases and not use the information for any purpose (except where necessary to protect the child or others). If you become aware of any personally identifiable information we have collected from children under 18, please contact us.
Where a SmartPak customer interacts with SmartPak products and/or services, including, but not limited to SmartPak websites, applications, services and products, SmartPak collects information on California residents that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). We may obtain data provided by veterinarian customers, directly from individuals using SmartPak products and services such as websites or applications, and from consumers purchasing goods or services from SmartPak. SmartPak has collected the following categories of Personal Information from consumers located in the State of California within the last twelve (12) months:
In addition to Personal Information set forth above, SmartPak also collects information provided by job applicants and employees of SmartPak. SmartPak has collected the following categories of Personal Information from job applicants and employees located in the State of California within the last twelve (12) months:
SmartPak does not collect biometric information, geolocation data, audio, visual, thermal, olfactory or other sensory data, educational records, non-public Family Education Rights and Privacy Act related data, or inferences drawn from Personal Information. Personal Information does not include information that is de-identified or aggregated, publicly available in government records, and information otherwise excluded from CCPA’s scope including pursuant to the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other excluded state and federal laws.
Access to Information (‘Right to Know’)
SmartPak complies with your rights regarding your Personal Information, including the right to request information about SmartPak’s use of your Personal Information. Where SmartPak receives a validated request, it will provide information to you about the use of your Personal Information in the last 12 months including the following:
SmartPak complies with your rights regarding your Personal Information, including the right to request deletion of your Personal Information. Where SmartPak receives a validated request, and SmartPak is not otherwise legally obligated to retain such Personal Information, SmartPak will delete your Personal Information. SmartPak may deny your deletion request where it is legally required to retain your Personal Information, including as follows:
Requests to access or delete Personal Information may be made by calling 1-800-461-8898 1-800-461-8898 or by completing the form available here: https://ccpa.covetrus.com. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your child. You may only request access or deletion of Personal Information twice in any 12-month period. Your request must contain a valid email address and describe within sufficient detail such that SmartPak may evaluate and respond to such request. SmartPak will not respond to requests without a verifiable email address. Making a request does not require you to create an account, and SmartPak will only use information in the request form to verify your authority to make the request and your identity. SmartPak does not discriminate against anyone making a CCPA request, and will not deny goods or services, charge different prices, or provide a different level of quality of goods or services based on any CCPA request. SmartPak will comply with the statutory time periods in which to respond to any CCPA request, and where we require additional time to comply with a request, we shall communicate with you on that request via email. We may also respond via email stating the reasons why we cannot respond to your request, cannot verify you, or cannot comply with a request. Where data is requested, SmartPak will select a format to provide a response to allow you to transmit that information to another entity. Where requests are deemed by SmartPak to be excessive, repetitive, or unfounded, SmartPak may charge a fee for response to your request.
SmartPak may change or amend this supplement at any time, and any changes shall appear on the SmartPak website at www.SmartPakEquine.com.
You may contact SmartPak about your rights under CCPA as follows:
Policy Updated: December 31, 2019