Founded by horse and dog owners who bring their knowledge to the company to provide a truly customer-centered culture, SmartPak naturally looks for horse and dog owners and lovers who can bring their unbridled enthusiasm to work. We value people who work and play hard, who go the extra mile, and who are always searching for a better way, more knowledge, and more fun.
We also value talented, independent thinkers who understand the power of collaboration and creativity—people who enjoy working independently and are able to communicate ideas quickly and clearly.
We vow to go to whatever lengths it takes to provide our customers with “the best of the best” in products and services. To accomplish this goal, we have created an environment that is fast paced, dynamic, hard working, imaginative, and personally and professionally rewarding...
Embracing Core Values—A S.M.A.R.T.E.R. Way to Work
SmartPak’s mission is to be our customer’s preferred resource for innovative animal care solutions delivered through an exemplary, consistent and trusted service experience. We achieve this through dedication, hard work and commitment at every level of our corporation. We strive to achieve these goals by practicing certain core values:
SmartPak was born and lives in “internet time.” Everything we do requires us to maintain a collective sense of urgency, intensity and fun. We are faster and better.
- Maniacal Customer Focus
Providing stunning, memorable service to our customers lies at the heart of everything we do. All of our staff, from Catalog Design to Production and Operations, is here to encourage and support every effort to delight our customers.
Our direct relationship with customers allows decision making to be guided by fact-based analysis, experimentation, and testing rather than relying mainly on intuition. The more efficiently we operate, the better prices and service we can offer our customers.
SmartPak’s business centers on innovation, and that means breaking with tradition and trying radical new things. We will go to any lengths, to better serve our customers in the hopes of providing the best of everything possible.
Our stellar team is the core of our success. We reward commitment with autonomy and support, while investing in development through mentoring and opportunities to build skills. We are a group of diverse and singularly talented individuals unified as one company.
We do not succeed with planning and good intentions. We succeed through execution and results. The enormously challenging environment in which SmartPak does business requires exceptional execution and no excuses. Continual improvement is integral to all our business processes.
Respect and high ethical standards drive our business culture. We respect each other, our customers, our suppliers and the environment. We pledge to conduct ourselves in the highest ethical manner.
A Diverse Team, complete with Canine Inspiration
Making SmartPak the place it is today, our team of professionals call on their experiences from the past to round out a truly diversified team. We have been barn managers, freelance trainers, bankers, veterinary assistants, lobbyists, pharmacists, venture capitalists, zoo keepers, software developers, competitive athletes, health care marketers, and research scientists.
Just to make sure we don’t take ourselves too seriously, our employees’ canine friends stick around the office to provide perspective and relief. Being in a dog-friendly work environment provides employees with a sense of relaxation and comfort even when the day is hectic and busy. If you’ve called the SmartPak headquarters, you might have even heard one of our friends bark out a welcoming hello.
Rider-Focused and Other Benefits
We value all the unique strengths, traits and experiences our team embodies and utilize these to continue to develop SmartPak into a company that offers customers the best of everything equine and canine. In recognizing these amazing assets, SmartPak understands that to be a truly customer-centric company, we must personally be involved in horses, horsemanship, riding events and shows.
To encourage our employees to incorporate their experiences into the company, SmartPak offers a number of rider-focused benefits to support equine-related endeavors, including our Active Riders program. For riders who board a horse and ride regularly, we’ll pay a percentage of the horse’s monthly board or lease in exchange for monthly testing and using SmartPak products and reporting on the results.
Working at SmartPak also includes comprehensive benefits including medical, dental, disability, life insurance coverage and a flexible spending account. If you ask any SmartPak employee, however, the greatest benefits are working with intelligent and motivated team members, making a significant contribution to horse and dog health and welfare, and having a lot of fun along the way.
Here’s a short summary of a few benefits:
- Medical and dental insurance with significant company paid portion of premiums
- 401(k) Plan with company match
- Subsidized corporate gym membership: The initial fee is waived, and SmartPak subsidizes the monthly dues at Plymouth Fitness, as well as giving free group personal training.
- Employee discount on all our products
- Employee referral rewards; $500 for everyone referred to SmartPak that we hire
- Mentoring programs and commitment to professional development.
Giving Back and Having Fun
Because we at SmartPak work and play hard, we make sure to give play full rein. Our summer events have included company Bar-B-Q’s, boating in Boston Harbor, scavenger hunts in Provincetown, and mechanical bull riding in our parking lot for the Fourth of July extravaganza.
Think the fun stops when the snow comes? No way! SmartPak treks up to Vermont for ski trips or stays in town and dances the night away. Drawing from our individual creativity and imagination, SmartPak employees also host a festive annual Halloween party.
As a values-led company, we also stress the importance of giving back. SmartPak has recently added Wild Fire Relief to its list of charitable donations, which includes Hurricane Katrina Relief, Tsunami Relief, Breast Cancer Research and Animal Rescue and Rehabilitation. Thanks in part to customers who purchased our SmartBlue™ products, we were able to donate over $15,000 to Equine Aid charities.
The company has also raised over $50,000 for breast cancer research through sales of its sister product line—the SmartPink ™ line of products. A portion of the profits from these sales are donated to Breast Cancer Research, as are donations raised through the annual events we participate in, like the Annual Avon Walk for Breast Cancer, Boston.