As riders and online shoppers, we know it can be tough to buy a new bridle or pair of boots without trying them on. That's why we moved the fitting room to your living room (or barn)! From breeches to blankets, if you or your horse can try it on, you can return it, free! Just use the pre-paid return label included in your order within 60 days from the purchase date. And of course, please make sure the item is in like-new condition with original packaging (we said 'fitting room', not 'war room'!).
Use the First+Ice Replacement Packs with any Ice Horse boot or wrap. Keep one set in the freezer while using another set on your horse. These inserts are made to human medical grade standards. The FirstICE® Replacement Packs stay cold, soft, and pliable for up to two hours and last 50-60 uses.
The secret of Ice Horse inserts that when frozen they will turn into soft fluffy "snow". This will only happen if the ice pack is allowed to breath. It is best to store the inserts flat and no more than three to four packs high. If there is too much weight on the ice packs liquid will be forced through the semipermeable membrane and will cause the ice to freeze hard. If the ice freezes hard, simple defrost and refreeze.
The replacement packs can be used in any of these great Ice Horse products:
SmartPak customers are some of the most conscientious animal owners around. We encourage you to share your experience with the products we sell to help fellow customers to make informed choices for their animals. We do not edit these reviews in any way - they are direct customer-to-customer communication. We do monitor reviews for positive and negative feedback, and use this feedback to improve our selection as well as sharing feedback with product manufacturers to help them improve their products. Please note that we recommend consulting your vet with serious health issues.