SmartPak Equine FAQs

SmartPaks


SmartPak Questions

Ordering for Multiple Animals
To order SmartPaks for multiple animals, go ahead and select the supplements you want from Browse Products. When you add it to your order you will have the option to select from an animal you have already entered or to add a new one. During the checkout process you will be able to assign different shipping addresses if you keep your animals in different locations and adjust the shipping dates if you would like all of the orders to ship together on the same date.

Syncing a New SmartPak with Existing SmartPaks to Save on Shipping
When you have selected all of the items that you want for your new order hit "checkout", assign a shipping address and hit "continue". On the Submit Order page find the order for the new SmartPak and click on "adjust dates" under the animal's name. Select the "synch my shipment with other orders" radio button and select the shipment date that you want to sync with. Click the “Update" button and then proceed to Checkout.

How to Order If You Feed Some Supplements Twice a Day and Some Only in the Morning
When ordering the supplement, specify "Custom dose" and enter an amount to be fed and specify whether you would like this item fed in the AM, PM or both. You may specify all of your supplements to be fed in only the AM or only the PM without incurring any extra charges. If you receive AM and PM supplements you will receive a separate set of 28 SmartPaks for EACH feeding with the SmartPaks labeled AM and PM. Some supplement combinations do not fit in our longest strip of SmartPaks (7 "wells"). If you order more than 7 supplements or if you receive voluminous supplements your order will come in two (or more) sets of SmartPaks.

Part of the peace of mind that comes with SmartPaks is knowing that you'll never run out. You'll receive a new supply of SmartPaks every 28 days so your horse or dog will always have fresh, accurately dosed supplements. Because it takes time to carefully build your horse's custom SmartPaks, we bill your account 3 business days in advance of your shipping date to guarantee on-time delivery. Your supplements are now on cruise control, but you're still at the wheel! You can adjust your shipments anytime before the change-by date printed on your packing slip. If you lose the slip, don't worry - we'll also email you a reminder every month.

Changing the Dose of a Supplement Already in Your Horse or Dog's SmartPak
To change the dosage on a supplement that has been submitted and is already in a SmartPak, it must be removed, and then added back in with the new dosage. Remember that a dosage that is changed after your process date will be effective for your next order.

Storing Your SmartPaks
SmartPaks arrive in their own unique dispenser box. The box is labeled with your animals' name and the contents of your SmartPaks. We have designed the dispenser to fit on a shelf, counter top

SmartPaks can also be stored in the SmartPak Storage Bag, which is designed to hang easily on your horse's stall door. The SmartPak Storage Bag is available for purchase and can be completely customized.


What’s in Your SmartPak
Each SmartPak is individually labeled with your animal's name and the contents of each well in the SmartPak. Each well's contents are listed in order from 1 up to 7.

Getting Multiple Dispensers
If your animal receives AM and PM supplements you will receive a separate set of 28 SmartPaks for EACH feeding with the SmartPaks labeled AM and PM. Some supplement combinations do not fit in our longest strip of SmartPaks (7 “wells"). If you order more than 7 supplements or if your animal receives voluminous supplements your order will come in two (or more) sets of SmartPaks.

Avoid Spilling Supplements When Dispensing Really Long SmartPaks!
If you open only two or three wells at a time and dump the contents in you can easily pour your SmartPak into the feed bucket. So it goes: uncover 2, dump, uncover next 2, dump, etc.

Don’t See the Supplement You’re Looking For?
There are many, many supplements on the market. We have worked hard to offer you a wide selection of national brands with solid reputations backed by nutritional science. We suggest you go to View All Supplements to view the complete listing of supplements that we offer. If you cannot find the supplement that you're looking for, check out our Product Suggestion page. This page lists products that are commonly requested and comparable products that we carry. Still don't see the product that you use? Compare the ingredients and guaranteed analysis with what you are currently using to our products by clicking on the "Product Details" link for each supplement. You can also check out the Equine Comparison Charts that we have created to make it easier for you to compare ingredients in your supplements.

If there’s a particular product that you’d like to see us begin carrying, be sure to fill out the New Product Request form online. We review customer requests when sourcing new products and will be sure to contact you if/when it becomes available with us.

If The Manufacturer’s Dosing Instructions Differ From the SmartPak Dosing
In any case where our doses differ from the manufacturers suggested dose we have had an explicit conversation with the manufacturer and have their approval to use a modified dosing schedule in SmartPaks.

I feed my own animals, why would I need this?
It will save you time, ensure you feed the same amount every time (even when you are in a hurry!), and ensure potency by protecting your supplements from humidity and oxidation. And you will be secure in knowing that when you use a sitter, they will be able to easily and accurately feed the correct supplements and / or dog food while you are away. SmartPaks are also convenient and easy to pack along for overnight trips, kennel visits or dog and horse shows.

How Your Vet Fits In
We view vets as critical members of the SmartPak team. Please invite your vet to contact us with any questions or you can call or e-mail us with your vet's contact information and we would be happy to contact him/her to introduce SmartPak.

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Horse Supplements

If Your Horse Gets Some Supplements Just Once or Twice a Week.
If your horse doesn't need a supplement every day you can either purchase the supplement in buckets or order a one month supply of supplements in SmartPaks and just feed them as needed. To only order one month of SmartPaks you can either call us or simply cancel or place your order on hold after you receive your first shipment. You can then re-order as needed.

Stopping Shipments Temporarily. Putting an Order on Hold and Taking It Off of Hold.
From the "Your Account” page, click "Adjust Your Shipping Schedule.” Click on the order name in the calendar that you would like placed on hold. Select “Put Order on Hold” and click “Save.” You will need to follow this process for each animal or order that you would like to place on hold. The order will not be held until you click “Save.” Your order will not process as long as your order is on hold. If an order in your account is on hold and you want to start up the shipments again, click on the order name listed under “See On Hold Shipments” at the top of the page.  Select a restart date in the calendar and then select “AutoShip” or “Ship One Time only” in the shipping options and click “Save.” Follow these steps for order that you would like to take off of hold. 

Detailed Supplement Information
In addition to the product details pages for each product we carry, you can learn more about a particular supplement or ingredient on our Horse Health Care page and browse great online horse health articles at the Get Smart Library.

Supplement Recommendations
We won’t actually recommend specific supplements because we believe that your vet, farrier or the supplement manufacturers are your best sources of information. If you are interested in our most popular supplements in a specific category we will be happy to share that with you. In any event, we recommend you consult your veterinarian whenever you make changes to your horse's dietary regimen.

Competing and Supplements
There are certain supplements that shouldn't be used if you're competing. Some ingredients are restricted by different associations. The USEF is a great source for finding out about restricted ingredients. Please note that while most associations will likely have similar rules you should contact your association directly to find out which ingredients are restricted.

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Dog Supplements

Dog Supplements in SmartPaks!
We have provided timely delivery of quality supplements to horse owners for years. People always ask us, “When will you have SmartPaks for dogs?" That time is now: All supplements (and some pharmaceuticals) we currently offer for dogs are now available in SmartPaks. We’ll ship your order automatically every 28 days, allow you to customize your dosage, and manage your account online if you wish.

Nutritious Dog Foods from SmartPak
If you read the label of your dog’s food, you might be surprised (or horrified) with what you find. Dog food ingredients can include almost any part of chickens (including feathers and feet), BHA/BHT as preservatives, and parts of animals obtained from anywhere. Of course, these ingredients are often listed cleverly, so you may have no idea what your dog is really eating. That’s why we’ve gone out and chosen dog foods made with only human grade ingredients. Really, if you wouldn’t eat it, you don’t want to feed it to your dog! The dog food market is a confusing one, and we want to help you make informed decisions about feeding your dog.

If Your Dog Gets Some Supplements Just Once or Twice a Week.
If your dog doesn't need a supplement every day you can either purchase the supplement in buckets or order a one month supply of supplements in SmartPaks and just feed them as needed. To only order one month of SmartPaks you can either call us or simply cancel or place your order on hold after you receive your first shipment. You can then re-order as needed.

Stopping Shipments Temporarily. Putting an Order on Hold and Taking It Off of Hold.
From the “My Account?page, click “Adjust Shipping Schedules.?Click the “Put my shipment on hold?option under each dog's name that you would like placed on hold. For each horse, you will need to click the “Update?button, after selecting this option. The order will not be held until you click Update. Your order will not process as long as your order is on hold. If a dog in your account is on hold and you want to start up the SmartPak shipments again, follow the steps above and end by clicking “Take off Hold and Ship Now?and selecting either “Resume Autoship?or “Ship Just Once.?You will need to click Update after making these changes as well.

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Brittany and Nate
Ever since I was the girl with 1,000 breyer horses and the raggity braid in her hair, I was always obsessed. In second grade I moved into a town with a barn right down the street, which is when I started taking lessons...

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