SmartPaks help you take great care of your horse, so we take great care of you with SmartPerks! When you order your horse's supplements in SmartPaks, you're automatically* eligible for our FREE SmartPerks benefits, including:
Free ground shipping on what you want, when you want it
10% off all Smartpak brand tack, apparel, and gear
A free Team SmartPak calendar, exclusive email offers and discounts, and more!
*At least one horse's individual SmartPaks must be over $40. Some exclusions apply.
Visit SmartPak.com/SmartPerks or call 1-800-461-8898 for details.
As a SmartPaks Subscriber, you can get free ground shipping all day, every day on just about everything we sell at SmartPak, thanks to your SmartPerks. The few add-on items we have can be shipped free by synching them with your horse's SmartPaks, shipping on a Barn Saver Shipping day, or by having a group of add-on items that total over $75.
A: SmartPaks are custom made, pre-measured daily dose Paks of your horse's supplements. They are clearly labeled with your horse's name for fast, accurate feeding every day. Tightly sealed to protect potency, SmartPaks ensure that your horse always has the freshest supplements available. Best of all, they are delivered automatically every month, so you never have to worry about running out.
Q: Do I need to feed a certain amount of my ColiCare eligible product?
A: All horses over 500 pounds must receive at least the maintenance dose of any ColiCare eligible product, while all horses under 500 pounds must receive at least half the maintenance dose.
Q. If my horse is enrolled in ColiCare, can I delay my shipment?
A: Yes, you can delay your SmartPak up to 14 days and your horse will remain enrolled. If your SmartPak is delayed more than 14 days, your horse will lapse from the program and no longer be eligible for colic surgery reimbursement. However, any horse that has lapsed is allowed to re-apply for the program.
Q: Can I enroll my horse if I order in buckets?
A: For a horse to be eligible for ColiCare they must receive one of the ColiCare eligible products in SmartPaks so we can ensure your horse gets their supplements on a daily, uninterrupted basis.
A: Enrolling is easy! You enroll online by visiting the ColiCare Enrollment Page, or give us a call at 1-800-461-8898 and we'll get you started in less than 5 minutes.
Q: After I enroll, how long before I know if my horse was accepted?
A: Once we have received your completed registration form, you should hear from us within 3 business days.
Q: If I just added a ColiCare eligible product into my SmartPak, when can I enroll?
A: Right away! You can enroll by visiting the ColiCare Enrollment Page or by calling us at 1-800-461-8898.
Q: What type of paperwork do I need to submit to enroll?
A: No paperwork or documentation is needed to enroll except for the application form! You only need to submit proof that your horse has met the Annual Wellness Requirements if you file a colic surgery claim. Otherwise simply keep your horse's records in a safe and easily accessible place, should you need them.
Q: Do I have to complete the Annual Wellness Requirements before enrolling in ColiCare?
A: While we don't require documentation of the Annual Wellness Requirements at the time of enrollment, should your horse undergo colic surgery, we will require verification that your horse has met the Annual Wellness Requirements in the 12 months prior to your claim.
Q: Why aren't SmartGut and SmartGut Ultra included in the ColiCare program?
A: SmartGut and SmartGut Ultra are our targeted gastric health formulas designed specifically to support the stomach. The ColiCare eligible products are the only supplements included in the ColiCare program because they are designed to support the health and balance of the horse's hindgut. If you are looking to support your horse's stomach and hindgut, we recommend SmartGI™ Ultra, which contains the active ingredients of SmartGut Ultra together with SmartDigest Ultra, and thus is eligible for the ColiCare program.
Q: Is there a limit to the number of horses I can have on ColiCare?
A: No; as long as each individual horse meets all eligibility requirements, owners may enroll as many horses as they would like.
Q: Is my horse's age a factor for eligibility?
A: We welcome senior horses into the ColiCare program! As long as your horse is at least 5 months old and weaned, the eligibility requirement for age is met. There is no upper age limit!
Q: What happens if my enrolled horse has a claim approved for less than $7,500?
A: ColiCare offers a reimbursement of up to $7,500, so long as your horse remains enrolled in the ColiCare program. Provided that you also continue to meet the Annual Wellness Requirements, the remaining balance will be available to you, should you need it for a second colic surgery.
Q: What types of colic does this program cover?
A: As long as your horse has met all of the Eligibility and Annual Wellness Requirements, ColiCare offers up to $7,500 in colic surgery reimbursement regardless of the type of surgical colic your horse experiences.
Q: How do you define previous colic/abdominal surgery, colic in the past 12 months and chronic colic?
A: Previous colic/abdominal surgery is defined as any previous surgical procedure to a horse's abdomen. We define colic in the past 12 months as any veterinarian-attended colic episode in the past 12 months. If the veterinarian was called out to attend the horse by the owner or person with care, custody and control of the horse, this is considered a colic episode regardless of whether the attending veterinarian treated the horse. Lastly, chronic colic is defined as a horse experiencing 3 or more separate episodes of veterinarian-attended colic within any 12 month period.
Q: What if my horse is leased out or managed by my barn manager or trainer?
A: Leased horses are absolutely welcome into the ColiCare Program; however the horse owner must be the one to enroll the horse.
Q: Are horses outside of the United States eligible for enrollment in ColiCare?
A: No, the horse must reside in the United States to be eligible for enrollment in the ColiCare program.
Q: Is my veterinarian required to provide dental care?
A: If your veterinarian offers dental care, perfect! We realize, however, that not every veterinarian offers dental care services. In these cases it is important that your veterinarian perform an annual exam of your horse's mouth, and that any additional dental care he or she recommends be performed by a trained equine professional.
Q: Can I administer my own vaccinations?
A: We require that your veterinarian administer all of your horse's vaccinations. It is important to have your veterinarian involved in the selection of appropriate vaccines for your individual horse, and proper vaccine handling is also critical to their effectiveness.
Q: Does my veterinarian have to perform the annual fecal test?
A: If your veterinarian offers fecal testing, excellent! However, if your veterinarian does not provide this service (fecal egg per gram test), consider purchasing an Equine Fecal Test Kit from SmartPak to meet this Annual Wellness Requirement.
A: No, you can purchase dewormer from your veterinarian or any equine retailer. To meet this Annual Wellness Requirement you must be working closely with your veterinarian to develop an annual deworming program that includes at least one fecal test and two deworming administrations.
Q: Does the veterinarian that performs my horse's colic surgery need to have any particular credentials?
A: The only credentials required of the veterinarian that performs the colic surgery is that he or she be licensed in the state in which the surgery is being performed.
A: ColiCare is not insurance, it is a colic surgery reimbursement program. By combining the comprehensive hindgut support of our ColiCare eligible products with a veterinarian-directed wellness program, your horse is getting the ultimate in digestive health care.
Q: Does ColiCare offer reimbursement for medical colic episodes?
A: ColiCare is a colic surgery reimbursement program, and therefore only covers costs associated with colic surgery (surgery related specifically to the digestive tract) incurred at a veterinary surgical facility. It does not cover expenses associated with a non-surgical colic.
Q: How does ColiCare work with insurance?
A: In the event of an approved colic surgery claim, SmartPak will reimburse the horse owner up to $7,500, independent of any insurance or additional reimbursement program associated with the horse.
Q: Can you confirm if my claim will be approved before making the decision to go to surgery?
A: You can always contact us to confirm your horse's enrollment status in the ColiCare program at any time, and this information is also available on the ColiCare Management page when you log in to your account. We are not able to guarantee that any colic surgery claim will be approved until we have received and reviewed all of the required paperwork pertaining to that claim after the surgery is performed.
Q: Who do I call if I need to file a ColiCare claim?
A: We have a dedicated phone number for ColiCare claims: 1-888-433-5037
Q: How does the ColiCare claim process work?
A: Filing a claim through ColiCare is easy. Should your horse require colic surgery, here is what you can expect:
Call us at 1-888-433-5037 within 14 days of your horse's surgery to initiate the claim.
We will provide you with 2 forms - the ColiCare Program Compliance Affidavit which should be completed by your regular veterinarian, and the ColiCare Surgical Reimbursement Request Form, which should be completed by your veterinary surgeon.
Once both forms have been completed and returned to SmartPak, your claim will be reviewed by an independent, board certified veterinary surgeon.
We will contact you within 2 business days regarding the outcome of your claim, and reimbursement checks will be mailed to you within 5-7 business days of your claim being approved.
Q: Does the outcome of the colic surgery impact reimbursement?
A: No, the outcome of the surgery does not have any impact on a claim being approved or denied.
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