SmartPak customers are some of the most conscientious animal owners around. We encourage
you to share your experience with the products we sell to help fellow customers
to make informed choices for their animals. We do not edit these reviews in any
way - they are direct customer-to-customer communication. We do monitor reviews
for positive and negative feedback, and use this feedback to improve our selection
as well as sharing feedback with product manufacturers to help them improve their
products. Please note that we recommend consulting your vet with serious health
issues.
100% Happiness Guarantee
At SmartPak, your happiness is at the core of everything we do. We back every order with our 100% Happiness Guarantee so that you can shop with confidence. If you're ever less than thrilled with your purchase, just let us know and we'll refund you right away. No hassles, no hoops, no kidding.
Price Match Guarantee
You'll get a lot more when you shop at SmartPak. But we don't think you have to pay for it. Our expert advice, super-fast shipping and legendary customer service all come free with your purchase. We work hard to offer you the best price possible on every item we carry. If you find a lower price (after factoring in shipping costs) from any major equine catalog, simply call us and we'll match it.
Warning: When you factor in our Free Shipping on all orders over $75 and our extremely low $8.95 flat-rate shipping for all other orders, our prices are hard to beat!
SmartPak Returns
We put our products to the test in our barns and on our horses, so we're confident that you'll be thrilled with your purchase. However, we know that life in the barn can sometimes be unpredictable. That's why we've created a stress-free return policy. If you purchase an item and it doesn't meet your expectations, we want to know about it, take care of you and give you your money back.
Free Return Shipping on all Sized Items
As riders and online shoppers, we know it can be tough to buy a new bridle or pair of boots without trying them on. That's why when you shop at SmartPak, the fitting room is in your living room (or barn). From breeches to blankets, if you can try it on, you can return it, free! Just give our experts a call at 1-888-752-5171 or email CustomerCare@SmartPak.com and we'll send you a prepaid return label, no questions asked.
The Fine Print
We love our products and we're happy to take them back - even custom items.
We'll happily take back everything from engraved halters to personalized
jackets - even embroidered blankets that have been worn (minus the manure,
please). But there are a few things we have to restrict returns on (silly federal
regulations).
So that's it. Seriously. Those are all of our "rules." Well, except the most
important one - treating our customers the way we want to be treated. So if
you have any questions or if there is anything we can do, please call us at 1-
888-752-5171 or email
CustomerCare@SmartPak.com. We are always happy
to help.