SmartPak customers are some of the most conscientious animal owners around. We encourage
you to share your experience with the products we sell to help fellow customers
to make informed choices for their animals. We do not edit these reviews in any
way - they are direct customer-to-customer communication. We do monitor reviews
for positive and negative feedback, and use this feedback to improve our selection
as well as sharing feedback with product manufacturers to help them improve their
products. Please note that we recommend consulting your vet with serious health
issues.
100% Happiness Guarantee
At SmartPak, your happiness is at the core of everything we do. We back every order with our 100% Happiness Guarantee so that you can shop with confidence. If you're ever less than thrilled with your purchase, just let us know and we'll refund you right away. No hassles, no hoops, no kidding.
SmartPak Returns
We put our products to the test in our barns and on our horses, so we're confident that you'll be thrilled with your purchase. However, we know that life in the barn can sometimes be unpredictable. That's why we've created a stress-free return policy. If you purchase an item and it doesn't meet your expectations, we want to know about it, take care of you and give you your money back.
Free Return Shipping on all Sized Items
As riders and online shoppers, we know it can be tough to buy a new bridle or pair of boots without trying them on. That's why we moved the fitting room to your living room (or barn)! From breeches to blankets, if you or your horse can try it on, you can return it, free! Just use the pre-paid return label included in your order within 60 days from the purchase date. And of course, please make sure the item is in like-new condition with original packaging (we said 'fitting room', not 'war room'!).
The Fine Print
We love our products and we're happy to take them back - even custom items.
We'll happily take back everything from engraved halters to personalized
jackets - even embroidered blankets that have been worn (minus the manure,
please). But there are a few things we have to restrict returns on (silly federal
regulations).