100% Happiness Guarantee

At SmartPak, your happiness is at the core of everything we do. We back every order with our 100% Happiness Guarantee so that you can shop with confidence. If you're ever less than thrilled with your purchase, just let us know and we'll refund you right away. No hassles, no hoops, no kidding.

Price Match Guarantee

You'll get a lot more when you shop at SmartPak. But we don't think you have to pay for it. Our expert advice, super-fast shipping and legendary customer service all come free with your purchase. We work hard to offer you the best price possible on every item we carry. If you find a lower price (after factoring in shipping costs) from any major equine catalog, simply call us and we'll match it.

Warning: When you factor in our Free Shipping on all orders over $75 and our extremely low $8.95 flat-rate shipping for all other orders, our prices are hard to beat!

SmartPak Returns

We put our products to the test in our barns and on our horses, so we're confident that you'll be thrilled with your purchase. However, we know that life in the barn can sometimes be unpredictable. That's why we've created a stress-free return policy. If you purchase an item and it doesn't meet your expectations, we want to know about it, take care of you and give you your money back.

Free Return Shipping on all Sized Items

As riders and online shoppers, we know it can be tough to buy a new bridle or pair of boots without trying them on. That's why when you shop at SmartPak, the fitting room is in your living room (or barn). From breeches to blankets, if you can try it on, you can return it, free! Just give our experts a call at 1-888-752-5171 or email CustomerCare@SmartPak.com and we'll send you a prepaid return label, no questions asked.

The Fine Print

We love our products and we're happy to take them back - even custom items. We'll happily take back everything from engraved halters to personalized jackets - even embroidered blankets that have been worn (minus the manure, please). But there are a few things we have to restrict returns on (silly federal regulations).

• Pharmaceuticals
• Undergarments
• Saddles