Testimonials

“Decided to give this a try for my dog, they arrived this week. I absolutely love the SmartPaks!! One set of packages pre measured! Instead of 4 plastic buckets of supplements, having to store, sort, and measure at each meal. Plus when I travel to agility and working dog competitions, or she goes to stay at the doggie motel they don't charge extra cause it is pre-dosed, pre packed, and has her name on it!! I will never go back to buckets again.”

“Once my dry kibble is out, I am going to order the SmartPaks of pre measured dog kibble!! SOOO much easier.” Cynthia Gustafson

“I received the palatability samples yesterday. My female (and smallest of the two) went crazy for the Small Breed food. I've never seen her eat like that before! Thanks so much for sending the samples! You made my decision easy for me. I will definitely be ordering the small breed food. Thanks again, so much, for all your help. Have a great Halloween and weekend!”

“I received the heartfelt warmth that was within the Pet Card and it did make me cry. How nice it was of you to remember my precious critters and me in such a blessed way. Again, it has been such a pleasure doing business with your company and especially with you and all your help.” PG

“My dog (Koda) wouldn’t be alive today if it weren’t for your dog food! Finding your food has gotten him through the spring. After coming from a puppy mill he has faced (and continues to face) his fair share of health problems. I was hand cooking his meals, but with my MS it was getting too difficult to do daily. You guys, everytime I call in, I have to commend you. I recommend you to all my friends and Koda even shares his paks as “treats” for the larger lab and boxer upstairs. You can put this in big bold writing: The reason that Koda Winchester is sitting her, on my couch, on Friday November 21st 2008 is because of you guys!”

“OUR DOG SMOKEY BLUE LOVES YOUR PRODUCTS AND LOOKS GREAT IN YOUR COATS. WE LOVE YOUR PRICES AND QUALITY...THANKS AGAIN........”SB

“I love the SmartPak individual food packages. We are already using the food, and they are extremely handy. I lead a very busy life and this makes my life so much easier. Thank you again.”

“I have a German Shepherd who is extremely long and one of your product specialists (Sara R!!) suggested the Orican coat. It got here yesterday and is gorgeous, it fits perfectly. I am going to be a customer for life. I also noticed that you guys sent the order from Grissom Rd. My dog’s name is Grissom! It was just meant to be. He’s going to be the best looking boy at the park all because of you guys!”

“THANK YOU SO MUCH! There will be a Golden Retriever, a Doberman and a Golden-Lab mix who will be the prettiest girls at the dog park because of you!” Gwyn Donohue

Dear SmartPak, I usually don’t write letters like this to companies but this time I thought I should. In January 2007, I was working for a small dressage horse sale and import business as a groom along with managing a barn in Wellington Florida. The company imported 3 sale prospects from Sweden during the month of January 2007. These were nice horses to be marketed for “Adult Amateur” dressage riders. All arrived safely and went into full work. Unfortunately about 2 weeks later one of the prospects came up lame. An ultrasound by the veterinarian showed a problem with the horse’s suspensory. As a result the importer of the horse did not feel she could represent this horse as a sales prospect. To make a long story short, after some negotiations with the original owner in Sweden, Donovan was turned over to me and became my new dressage prospect. At the time I had lost my beloved 3rd level horse just one year before and did not have a horse. The problem, he was lame. The veterinarians called it “Chronic Tendon Syndrome” and told me I might be able to use him as a trail horse but most certainly only a lower level dressage horse. I took a chance knowing I would never be able to afford a horse of this caliber and talent on my own. He was and is the horse I have always dreamed about. That is where you and your product SmartTendon come in. I have used SmartPaks for my horses for at least the last 4 or 5 years. I have always thought my horses looked good, but do supplements really work? I read in the catalogue about SmartTendon and thought “Why not.” In April of 2007 when he was officially mine, I started him on SmartTendon. He was turned out during this time and no special treatments were done. In June of 2007 Donovan and I moved to Southern Pines, NC. By July of 2007 he had been turned out for 6 months and I decided it was time to put him back to work to see where we were. Knock on wood, Donovan has not taken a lame step in all this time. In June 2008 he competed at the Carolina Horse Park’s Down East Dressage Show. His first time out at 3rd level since he came into my possession. My trainer won the class on him with a 67%. I am now a believer that SmartTendon has worked to keep my horse sound. Sure, we are careful about footing, etc. with him but I think he is getting the correct nutrients to keep his tendons and ligaments sound. Sincerely, DH

“I am very impressed with your company from purchasing through delivery, communication and the vest that I got for my aging dog is terrific and he loves it and is feeling better. Thanks you.” Susan Fraley

“First I must say I am *so* thrilled with your products and your service! I put my little horse on the SmartDigest Ultra; he wasn't showing any outward symptoms of digestive problems, but is a terrible worrier and a very hot horse, so I thought it was a good preventative. He actually seems a bit less concerned about life, and I am hoping that this has helped him a bit! It's extremely easy and makes all our lives at the barn much better to have the wells (I do most of the feedings after work...can't imagine if I had to doll out supplements!). So thank you!”

“After looking and trying many different things SmartDigest has been working so wonderfully and for such a great price. This has been an answer to our prayers!”

“I just wanted to send out a thank you. I have had my 23 year old American Saddlebred since he was seven, he has been such a blessing in my life. Not too long ago he started showing his age. His hocks were fusing, and he had a stifle issue. I have been using different joint supplements for many years now, and then I decided to try your product, SmartFlex Senior. I thought that I was going to have to semi-retire him two months ago, but now I am not so sure. He is doing so well on this joint supplement it is incredible. So thank you for your products, not only have they given my 23 year old gelding a new lease on life, they are also affordable enough for the struggling horse owner.” Julia and Bubble

“Thank you for your quick response. In the days of lost customer service, I am very pleased that you will ship me another order this week of SmartCalm Ultra. It is such a great product. It has been amazing the difference it has made in training my OTTB”

“A big thank you to all you folks at SmartPak. I feed Farrier's Formula supplements to my 6-year-old Thoroughbred, Blaze. Thanks to you guys, he's keeping his shoes on and staying on track. We've had our most successful show season ever -- it's nice not to have to worry about whether or not he's going to keep his shoes on!”

“SmartPak is a company with excellent products! I refer SmartPak to many of my horse lover buddies. Thanks for the excellent service and amazing quality products with fantastic packaging!!!”

“We are thoroughly enjoying SmartPak and it has such a valuable tool for Stoney's health management as we get settled into his new barn. It was so easy to be able to walk into the new barn with my drawer of supplements and get Stoney back on his regular eating schedule. It was peace of mind for me, easy for the folks that manage the horses so there aren't any questions, and I've got a happy camper adjusting to his new life in Florida.” Rebecca Bozarth

“Just wanted you to know that I think you guys are great! When we lost our Buster you were so kind. You went above and beyond! I ordered products, then cancelled, and it was always ok! THANK YOU SO MUCH!”

“Just want to thank Sarah for her kind card regarding the passing of my beloved horse. I ordered grazing muzzles for him as we thought he was recovering from a single bout of laminitis. Unfortunately, he did not survive and I returned the muzzles with a note. Sarah took the time to send a card to me. It was most thoughtful and something I would not have expected. Thanks for caring about your customers.”

“I just want to let you know that I just switched my horse's supplements to SmartPaks, and I couldn't be happier. I love that you don't charge me practically as much as the product costs to add, say, some hoof dressing to an order once in a while. You can rest assured that SmartPak has my business for everything horse-related that I need, from now on.” SC

“I love SmartPaks, I think every owner that feeds supplements should use them because they are so easy. I've known a lot of people that have used equine SmartPaks for a long time, and even in the short while my horse has been on them, I agree wholeheartedly: they are a great product. The product is fresh when you open it and you know exactly what your horse is getting, so how much easier can it get? Just pull the cover strip off, pour into grain, and it's done!” Susan Accola

“I LOVE YOUR COMPANY AND THE EASE OF PACKAGING MAKES SO MUCH SENSE AND STRESS-FREE. TRAVELING WITH MY SMARTPAKS, AS WELL AS DAY TO DAY USE IS SO EASY. I CAN'T SAY ENOUGH POSITIVE WORDS TO SHOW MY APPRECIATION OF YOUR INNOVATIVE IDEAS TO MAKE HORSE CARE EASIER. WITH SMARTPAK'S THERE IS NO WASTE OF NUTRITION, NO BIG BUCKETS LAYING AROUND, EVERY CONTAINER IS A FRESH OPENED PACKAGED, NOT SOMETHING THAT IS 30 DAYS OLD IN AN OPENED CONTAINER. YOU PEOPLE ARE BRILLANT!” SALLIE BACKUS

“Recently I had to change and change again my order from SmartPak. The people I spoke with were VERY knowledgeable, friendly and helpful with my decision making. Your company and product selection is GREAT! I only wish I had come up with the idea!!” Melanie Beiser

“SmartPak is the best supplement supply company. It is so nice to have each days supplement packaged so it stays fresh! And it is so easy to add a supplement and change ship dates. Keep up the good work!” Melanie Beiser

“SmartPak is a company with excellent products! I refer SmartPak to many of my horse lover buddies. Thanks for the excellent service and amazing quality products with fantastic packaging!!!” Dawn Dye

“Thanks to you and the entire staff at SmartPak for making our shopping easy and our horses healthier!” Melanie Beiser

“I heard about Smart Pak from a friend at the barn. I placed my first order and when it arrived the horse slippers from "Santa" were way too small. I was concerned that I wouldn't get the replacement in time for us to leave for Phoenix to celebrate Christmas with my family. Whomever I spoke to was so understanding and sincerely cared that the new slippers arrive in the needed location in time for Santa to deliver! She suggested sending the slippers directly to Phoenix at no charge. I am happy to report that they arrived in time and my daughters LOVE them! I am thrilled with the service support I received! I will continue to be a loyal customer and share my experience with all of our horse friends! THANKS SO MUCH!" Heather Tibble

“I want to thank the special young lady that listened to me late at night when my mare, Vista, was involved in a freak accident which the trainer was killed. You don’t know how grateful that I was for her listening ear and comfort that she gave me and the special card you all sent to me. You’re the “A” Team! My horse is doing much better and I’m slowly healing with the help of people in the world like you. Thanks again. I hope you all a wonderful year. Look forward to ordering some more wonderful goodies from you all!” Vicki and Vista

“I was complaining on a horse forum today about an order I had placed with another company (processing had already taken 4 days) and everyone said, should have gone to SmartPak! So I cancelled that order and placed one with you today. Just wanted to let you know that you have a great reputation for quality products, good selection and great customer service! I can't wait to get my order, I'm sure I'll agree!!! Keep up the great work!” LP

“Regarding your company, I was very impressed with the whole process. Selection is easy and well laid out, and ordering was a snap. I was not expecting the whole storage box with my order, but was pleasantly surprised. It makes everything so much simpler. The phone call after I got my shipment was also very nice. If I do need to order more supplements, I will definitely go through SmartPak, I think it is an outstanding company.” KI

“Your customer service is the best of any company I have used and with 13 horses I so appreciate that as do the horses. Your Smart-Pak is the best... Hard to find companies that "CARE", which in this day and age is so important. Thank You for running a company the way it should be run. Many could take lessons from Smart-Pak. It’s so nice to deal with Real People at a Company that cares AND Knows our KIDZS horses and Dogs:-)” Wendi Wiener

“Thank you, with SmartPak I never have to worry about my supplements!!!”

“Thank you very much for your attention to this. I just wanted to say how much I enjoy doing business with SmartPak. You work for a great company.” Rebecca

“Thank you very much for your immediate attention! It's always a pleasure dealing with SmartPak!” Debbie

“Thank you so much. You guys just make feeding horse supplements so easy. :)”

“Just a quick note to let you know how much I appreciate the courtesy and professionalism with which your company serves the needs of its customers. I can always count on you to deliver the products on time and your follow through is to be commended. You certainly make my job of caring for our horses much easier. The customer service skills of everyone I have dealt with at SmartPak have been excellent. Job well done!” Kathy Butkiewicus

“You guys have tremendous customer service: the best of any horse supply company I know!”

“I just wanted to express my satisfaction with the personalized pullover windbreaker I recently ordered. The embroidery is beautiful. I have received many compliments from my fellow boarders and horse owners and I recommend you to them. The embroidered horse looks so much like my thoroughbred, Koda, everyone thought I must have sent you a picture! Thanks!”

“I am a die-hard SmartPak customer. Your service is outstanding, shipments are prompt and arrive in perfect condition, and I never worry about my horse getting his daily supplements. And now that my barn finally has a big recycle bin in the grain room, I don't feel so bad about the packaging leftovers.”

"I just wanted to say how wonderful your company is! Your prices are great and I love the low shipping cost. I placed an order recently that arrived much faster than I expected. I placed another order today and it won't be the last! Thank you again!”

“Can I just say how much I appreciate your quick shipping!!! I ordered something from Dover the same day as I ordered some items from you and received my order from SmartPak a week before I received from Dover. Please keep up the great work!” DB

“I'd like to thank your company for such great service and such prompt shipping. I am new to SmartPak and so far the experience has been really wonderful. My orders are correct and arrive in perfect timing. Thank you and Happy New Year!” Tanya Mackeand

“I just wanted to say Thank You Very Much for getting the items I'd ordered here before Christmas. Any future equine supplies we need I'll definitely be ordering from you folks. Thanks again and Merry Christmas.” John G.

"You guys are great! This was the simplest, quickest, easiest to follow, most pleasant to talk to, simply the best holiday shopping experience I've had this season. Will definitely be back and will definitely recommend. Thanks again." Leslie

“Thanks for putting pictures of your pets on your website. It makes you seem more personable. As always, I continue to order from SmartPak because I and my horses are not treated like a dollar sign.”

“I just wanted to thank you for your great customer support. I recently had an order arrive in less than good condition from UPS, but one simple phone call to your customer care and all was taken care of to my complete satisfaction. I am extremely impressed! Thank you again and happy holidays!” SF

“Thank you very much! This type of professional service will keep me coming back in the future. This is the type of service that will keep companies like you staying in business in these very hard economical times! I look forward to doing business with SmartPak in the future!”

“I love ordering from you because your staff is ALWAYS cheerful and helpful – a combo not seen much anymore in the customer service world. Keep up the great work!" Gail Rapport

“Thank you so much for you immediate response on this matter. Other companies should follow your standards. Thank you again and Happy Holidays”

“Many thanks once again! All of you at SmartPak are AMAZING!!!!! I can only hope that someday my company be as wonderful as yours in terms of product and ESPECIALLY customer service! I can honestly say that I am always 200% satisfied with all of my orders.”

“I would like to take this opportunity to thank you for your services over the past 2 plus years. You have a fantastic product and a tremendous staff working for you.”

“Thank you so very much for handling this matter immediately. I cannot say enough good things about your company. Keep up the good work. As I've said before, more companies really do need to follow your service standards!” LC

“Thank you very much for all your help and for being so patient. I love SmartPak - it is one of my favorite magazines and your products and prices are always excellent.” Bonnie Morgan

“SmartPak’s customer service and relationship-building is exemplary in a time when so many companies could care less about making the customer feel good about bringing their business to a company. You guys are right up there with the Nordstrom business school case study (where a little old lady insisted she bought a car tire at the store, and in the interest of maintaining the outstanding customer service they are famous for, they took it back and gave her a refund!) SmartPak ROCKS! Thanks again, and happy New Year to everyone there!” Gwyn Donohue

“I recently got off the phone with a SmartPak associate and I must say that I am ALWAYS pleased with SmartPak. Everyone is always friendly and willing to help. SmartPak is the best company that I have ever dealt with! I wish that every other company was exactly like SmartPak. I wish that words could describe how pleased and happy I am with SmartPak. I always order all of my equine and canine products from this company and I always highly recommend SmartPak to all of my friends and everyone from the barn. Thanks again for everything!” Jillian

“Hi there, I just wanted to say what a pleasure it is to buy products from SmartPak! I will recommend SmartPak to anyone who may need horse and/or dog supplies. I've been impressed with the great communication, ease of returns, quickness of delivery! Outstanding value and services!! Thanks so much!” JW

“I hate computers, the reason I like SmartPak is because there are people like you at the other end who'll help!” B

“Your customer service is awesome and I will continue to recommend you guys to everyone!” Marian Marshall

“Just love the ability to know that I have a shipment coming in on a monthly basis - it is so much easier for me this way and I have passed along the catalog to my sister for future reference as she has a problem with one of her dogs and the rescue remedy that she uses you have in the catalog. Again I find it a joy using SmartPak.” FS

“Thank you very much for your attention to this. I just wanted to say how much I enjoy doing business with SmartPak. You work for a great company.”

“You get the gold star - thank you so much for your help - you have been an absolute diamond and restored my faith in customer service. I had the most hideous experience with another pet company recently - the package got lost and there was absolutely nothing anyone would do about it. It was an absolute nightmare and no one was prepared to help - every time I emailed asking for the tracking number, I just got an automated email thanking me for my interest in the company! I guess that is easier - they work on the assumption that the package will turn up eventually so they ignore you for as long as they can and when they do spin all sorts of lines. I think it was highly unlikely that the entire UPS tracking was down for 10 days.......! So thank you so much again for keeping in touch and seeing it through to the end - thank you, thank you thank you- I so appreciate your help.” Di

“Y'all are the best!!! Wonderful service all the time!”

“Thank you for your fast reply and for clearing up my confusion. Good customer service in times like these make for satisfied, repeat customers. Count me as one of them.” Susan Thompson

“You guys are all the best. I love SmartPak and the friendly, helpful staff. Thank you sooo much. I was worried about my boy missing his goods for 2 weeks, but thanks to your efforts I can be happy in the knowledge that he won't.”

“You girls are always so lovely to speak with and so helpful and knowledgeable, I love calling SmartPak!”

“Just a note to let you know, my package arrived yesterday - less than 24hrs after I ordered online! That is remarkable. Your company is top notch. Thank you for your wonderful service.”

“Thank you so much for great service as always!” HG

“Thank you so much Laura for your attention to this matter. I certainly appreciate your dedication to customer service and satisfaction. I am a former President and COO of a large national retailer and it is incidents like this that make me still believe customer care is still alive. Your excellent customer service truly deserves the accolades.” Lisa LaFosse

“I am happy to support a company that focuses on customer satisfaction. Have a great day.” Heather Tibble

“You guys always go above and beyond in regards to my questions. Thanks very much for getting back to me so quickly and for offering me a number of options. I really appreciate the time you took to research my question. I continue to be incredibly impressed with SmartPak.....just wish you guys were located here in Fort Collins, Colorado...I'd love a chance to work there...sounds like a great place with great people. :)”

“I have received your catalogs for several years now and have been watching how fast your company has grown. Today I placed my first order and was completely and totally impressed. The web site was easy to navigate - it actually convinced me I needed some gloves too! I received a confirmation e-mail and thank-you immediately. Fantastic service. WOW. You are quite an inspiration.”

“You guys are always the best whenever I call in. You never question me condescendingly and always work hard to make sure the customer isn’t only right but completely, 100% satisfied. I don’t know if they train you or make you watch videos or if you are all just genuinely nice people, but whatever it is keep it up!”

“Wow! That's great customer service. Thanks for doing this so quickly.” LL

"Your Product Specialist Sara was wonderful on the phone and extremely helpful. I hope you keep sending the catalogs along because I am now going to be a valued repeat customer."

"Your Customer Service Department is wonderful. I've experienced nothing but the best each time I've spoken with them. Today, "Katie" was extremely courteous & very professional while helping me. Again, thank you for treating your clients the way that you do!"

"Your customer service is fabulous. It reminds me of a small business ran by a family willing to do anything for you, keep up the great work!"

"Your company is wonderful and your customer service is EXCELLENT! The supplements were always packed well and the quality was great. When I purchase my next horse I will be sure to use SmartPaks again. Thank you." A.G

"Your company provides a valuable service and they are very efficient." Margaret Crowley

"Your company is one of my favorites. I've passed it on to everyone in our family as well as our friends who own dogs. I will be phoning you this week to place a new order. I'm one of those people who like to phone rather than buy on line. I've always been treated with respect and very helpful with my orders. I think you are all great, helpful and easy to deal with; in today’s market place, that's not easy to find. Thank you again." Doreen Powell

"Your company is absolutely a breath of fresh air, everything from the way you leave voice mails to how you handle problems in the account is just unbelievable! Simply put, I absolutely LOVE working with you all!" Dawn Riddel

"You have stolen me away from V%$@#% V@#! You’re prices are a tiny bit higher but you blow them out of the water with your shipping rates!"

"You guys made my day (with the card and bandana). I don’t drive much anymore, so the SmartPaks coming right to the door is just wonderful! I swear by you and your products, and tell everyone I know who has pets! You guys have played a huge part in the quality of life of myself and my dog. Finding your dog food was a blessing!" Claire and Koda

"You guys have outstanding customer service. You’re always so nice and helpful. The SmartPaks are so great because you know you’re getting the right dosage. The price on that SmartMSM is also great, and it’s a pellet – it’s perfect for my Cody!"

"You guys have hands down the best customer service out of any online or catalog company I’ve ever dealt with. Everyone there is so great! You guys have outstanding customer service. You’re always so nice and helpful. The price on that SmartMSM is also great, and it’s a pellet – it’s perfect for my Cody!"

"You guys are the greatest! Can't say enough good things about you... even though I am going through a "horseless" time in my life, I still buy supplements and products for my dogs through your site. It's great! As always, the absolute best customer service out there, bar none."

"You guys are simply the best! There isn’t anyone else in customer service that does it like you! My biggest pet peeve is poor customer service but I never have to worry about that with SmartPak. Even when I called and wasn’t able to be put in touch with a Product Specialist (due to training) the girl I spoke with was still able to get the message to you and you actually called back! You always make the situation right, even if it wasn’t your fault. Thank you for everything!" Christine Anderson, Michigan

"You guys are so easy to deal with! You’re the best!"

"You guys are by far the EASIEST place to order from online. Everything is so well explained and making changes/adding stuff to orders is a snap. I can tell you put a lot of time and effort into your website, customer service and ordering process. Thank you! It is a pleasure to order from you--easy easy easy. Love it. Too bad I don't live near MA--SmartPak looks like a fun place to work. My commute from MN might be a bit long... anyway, thanks for all the hard work you all do there behind the scenes. Keep it up! A very happy customer." D.M.

"You are the best. You win an A+ in customer service every time. And that's saying something! Congratulations!" Margaret Hohmann

"Wow, I didn't think that there was such a thing as customer service of this quality any longer!" Erika Jagger, Indiana

"What a difference! Both horses just won three races! (2 Thoroughbreds on SmartEnergy!)"

"Those water buckets infused with silver are terrific. I left a very positive review on them and will be ordering a couple more for the other horse, as well. I found out about them through an email ad you sent me and really like the fact that you send out email updates on various products that I wouldn't have otherwise discovered on my own. I'm beginning to depend more and more on SmartPaks for shopping and before I look for anything I need, I check out your web site first.

"This is why I love working with your company. Every Customer Service Rep I have dealt with has been pleasant and helpful and quick to respond. It's what keeps me coming back."

The reason why I’m able to use your {LiveSmart} food is because you were willing to send me enough to try it for a week to make sure Winsome’s stomach wasn’t upset by it. She loves it, we’ve been on it for 2 months and now I’d like to order another 3 month supply – and toys!

"Thanks to your SmartB1 I am in love with my horse all over again! We go on trail rides now that I would never have attempted last year and even his body feels so much more relaxed! Thank you for making such great products!"

"Thanks so much for your assistance as well as {Product Specialist} Emily's - I really appreciate it. I am certain it's not the last time I will shop at SmartPak knowing they have an outstanding customer service department. Again, thanks so much for all your help. All the best." H.E.

"Thanks so much; you guys are one of the most professional and customer focused companies that I interact with."

"Thanks for looking after me. I tell everyone how convenient and helpful you'll are. Thanks for the timely reply. Kudos to you and your service team. Although I've owned, bred and shown horses for well over twenty years, and currently own 14, I started using SmartPak only recently - and it was as a result of a new horse purchase (the former owner was using SmartPak so I thought I'd try it.) It is an excellent and efficient process for vitamins and meds for our horses. Your support/service system is extremely efficient as well. I will continue to use the service and will probably expand my needs in the near future." Ann B. Curtis

"THANK YOU! That's what I love about you guys; you really take care of the customer! Thanks for all you guys do! I've NEVER had service like this anywhere, anytime. Some business grad school should do a study of y'all as a model of customer service as well as efficiency!" P.P.

"Thank you very much. I have been so happy with your service, and have been spreading the word!"

"Thank you very much for your quick response and the upgrade to overnight shipping. I will most certainly use you all again for my new dog's supplies and will recommend your site to friends and family. Thanks again."

"Thank you so so much. I really appreciate all that you have done for me. I will definitely use your website more because of your great service."

"Thank you so much. I am VERY happy with SmartPak and cannot believe I did not take advantage of your excellent service long ago. It is CHEAPER and more CONVENIENT than shopping at any of the nearby stores. I cannot believe I can use those two words in the same sentence, especially in today's economy. I tell everyone about your program."

"THANK YOU SO MUCH! Whomever I spoke with a few weeks ago about my Great Dane helped a ton! He’s now back up and running and is going to start showing in Canada in two weeks! Thank you, thank you, thank you. My vet is going to pass the word that SmartPak is amazing!" M.B.

"Thank you for the prompt and complete shipment of bandage wraps and cotton batting. I placed an order up here in Palmer, Alaska with my local feed dealer after purchasing all the cotton batting in stock for a colt with a leg injury. After waiting 10 days for the next shipment only to find my needs back-ordered, I found you after a short on-line search. Your on-line catalog is user-friendly and reasonably priced. The biggest difference is that when I made the request, you delivered, and within 3 days. Three weeks later, my feed store still had not filled my order. I'll never wait on them again. My colt is finally healed after five months in bandages. Thank you for being there for us." T.N.

"Thank you so much for the nice reply to my complaint. It is a pleasure to see a company take responsibility and I commend your customer service!"

"Thank you for great customer service. I am continually pleased with this company." J.D.

"Thank you for carrying the Backseat Barrier. It was easy to install, looks great in my car and works just right! I am thrilled with the product and want to thank whomever decided to carry the product! Great job!"

"Thank you for all your excellent service. This is the best program I have come across in my 60 years with horses!"

"Thank you for all your help and patience. You guys have always given us great service and we appreciate it!"

"SmartPak is without a doubt the best company I have ever dealt with. Your customer service is beyond great, your prices are reasonable, and who can beat the shipping? SmartPaks have made my feeding schedule so much easier. No more worrying about incorrect feedings! My horse and I both thank you all so much for everything you do."

"SmartPak is the only way to supplement your horse. Thanks again; your customer service is really second to none." Gwyn Friedl, Wisconsin

"Quality assurance is one of the main reasons I shop for supplements from SmartPak! I appreciate your prompt service and great suggestions. I have health issues and cannot always get out to the tack shop or my vet's clinic to get supplements, so the ease, convenience, and quality products and service of SmartPaks is truly a lifesaver! They really help me to take the best care possible of my "babies". I'm sure there are more people out there with a similar situation that could benefit from the convenience and peace of mind that SmartPaks have afforded me. Thanks again for the great product and customer service!" Annie Blakely, Texas

"SmartPak must know how to hire really nice and professional people. Every single person that has ever helped me over the last 5 years has been so polite. Thank you for your great service." S.V.

"Please tell your supervisor how wonderful you all are! You go above and beyond each and every time I call, even when it is something little. If you do not have all of the information you find it for me. I get more information from you at each call than I can expect from any other company." Carole Shields, VT

"My horse went from hardly being able to walk to back to work and cantering soundly under saddle. It is a great compliment to legend injections, which cost an arm and a leg, this is affordable and most importantly effective. My vet couldn’t believe such a formulation was on the market. As soon as he is completely healed, I am going to switch him to SmartTendon, I wouldn’t trust any other line of supplements for my horse!" J.S.

"Many thanks SmartPak! I'm a very happy customer." J.W.

"Keep up the good work! From now on, I will always try to order anything I need from SmartPak because of your flat rate shipping policy and your customer relations."

"Just wanted to say that I stopped by your store yesterday after a long day of seminar for work. It took some work to get into the store (via traffic and directions, but I passed on my way in the morning and really wanted to stop in), but I made it. The main reason for my note, it was a pleasure shopping there. All the staff was very friendly and helpful. I was actually assisted by the store manager went the extra step to assist me in a couple supplements you did not have in store. I didn't do any big ticket items, but it was a great way to wrap up a long day. In these economic times, you have done very well with the people you employ and their drive for customer service."

"Just wanted to take a minute to let you know how much we appreciate your help and support with NRHA events. It means so much for everyone to have that chance of getting to go home with any gift of accomplishment. You can see on the faces of even the smallest competitor what it means to them and all the hard work they put in as it pays off with your donations and gifts. Thanks so much!" Kim and Kinzy

"Just wanted to let you know that the custom photo frames I purchased as awards for an event were a big hit! They're even nicer than they look in the catalog and made a great award for our first place finishers. I'm also very pleased at the customer service when the first batch arrived with the name of the event spelled incorrectly. It was a mistake on the production end and was very quickly corrected. Thanks!" Mickie

"Just wanted to compliment you on your quick shipping - I received my two photo albums in only 2 days! I purchased one for me and one for a friend to hold photos from our recent equestrian vacation. They are quite nice. The photos fit easily into the pages, and the binder allows the album to open completely to see each picture. Thanks again for the excellent service and excellent quality product."

"It's very rare these days to find a company that offers the wide variety of quality products such as yours, as well as SUPERIOR customer service. Keep up the good work. I will definitely recommend your store to our riding club and at the barn where I train. I must say that out of all the tack stores that I have ever ordered from, yours is the best. I can always count on getting a quality product and receiving it in a timely fashion. I have switched my loyalty over to your company and look forward to ordering from you in the future. As the owner of 4 horses, 4 dogs, 2 goats and a cat, I always find that I am in need of something that you supply! Thank you so much for the incredible service I have received to date." Jen Chapman

"Just wanted to call and say what wonderful service I have received in the past from SmartPak and just recently from {Product Specialist} Cathlin. She has helped us through a crisis with my daughter’s horse. She typifies all the wonderful things SmartPak is. She was helpful in a very difficult time. Thank You SmartPak and job well done Cathlin!"

"It’s so nice when you have a complaint that the company actually cares and makes certain to fix it and continues to fix it. I love the service, I love the product, and I love all of the associates. I will always continue to be a SmartPak customer for life!" Arlette Love

"It’s so easy and simple! It’s just the greatest way to supplement a barn, you always know that every horse’s individual needs are being met every day. During feeding it is so easy to be able to see who is getting what. When I fed I’d even let my kids go around and give the supplements because its foolproof! I think it’s just worked wonders for Frankie, within a month his whole condition had changed, his feet were becoming stronger and his coat was glowing. I think it’s time for my new barn to wake up and smell the roses!" Dena Purcell

"It’s just a joy to work with you all! I am so thankful that you were able to get my order to me for Saturday. My golden retriever was much more comfortable and the infection has now cleared up. {Product Specialist} Sarah was so wonderful and I wanted you all to know how much I appreciate you at SmartPak!"

"It’s always little things like this that keeps me coming back to SmartPak. Everyone there I have ever spoken with is so intelligent and articulate. It’s nice to know that there are companies out there that take such great care of their customers. It’s what keeps me coming back time and time again. Please pass my message along to everyone because I know it takes a village to complete an order." D.L.

"It has been a pleasure to do business with SmartPak. I really love your company and all the nice people I have talked to there. If there is a problem, even if it was my error, y’all always do your best to fix the problem and rectify the situation. Thank you for all that you do!

"I'm not normally one who takes the time to submit a testimonial, but our experience with SmartFlex Senior has been the stuff that movies are made of. A year ago we inherited an arthritic 20-year-old gelding named Pete, whose owner was going to put him down because he was stumbling and seemed too weak to be ridden any more. Our vet advised us to switch him to senior feed, which helped, and we tried some other supplements that also helped, but it wasn't until we discovered SmartFlex Senior that Pete began to revert to the horse he used to be. The previous owner says she can't believe he's the same horse! Our whole family has taken turns riding him--even one of our granddaughters--and Pete just loves it. Needless to say: we are impressed with the quality of your product (and so is Pete)!" Brian Hinther

"In a world where customer service sometimes is at a bare minimum, your customer service excels. On more than one occasion I have had to call and make an adjustment to my order and each time I was treated with the utmost courtesy. I really do appreciate your staff who handles the phone calls and answering questions, and taking orders. Thank you SmartPak for always having representatives for your company that are always professional. Thank you Molly for helping me out today. Its customer representatives like yourself that keep me doing business with SmartPak". Susan Carrieri

"If you think about it, the SmartSupplements make the most sense. SmartPak has been a long time leader in supplements, everyone there is so smart, so whatever product they put out will always be of the highest quality. And the price can’t be beat! SmartFlex Maintenance was the easy choice! And besides, Gus Gus loves how it tastes." C.O.

"If more companies were like yours, it would be a better world."

"I’ve been with you all for 5 years now, I just love you."

"I’m recommending this supplement {SmartCalm Ultra} to EVERYONE! I already notice a difference just after 4 days. I rode Logan around the farm yesterday bareback at dusk and he was so calm - Logan who hates being ridden bareback, hates going outside the ring, and hasn’t done anything in almost 2 years! To top it all off, he even loves the taste of it, he licks his feed dish clean everyday!" Julia Jesu, Maryland

"I’m so glad you called! SmartFlex Senior is amazing. I’m 62 and this is my first horse and he was so sore he couldn’t move much. But after only 2 days on SmartFlex Senior I was riding him and he actually trotted out of his stall yesterday! What a great product!" K.R.

"I’m really impressed that you actually know so much about the product, and horses in general. Most people on the phone know nothing about the product and are just concerned about the sale –you really know and care about my horse! I’ll be sure to call in to discuss my next order!"

"I wouldn't buy from anyone else. SmartPak is the best! Customer service staffed by real people (nice real people), huge variety of products at the best prices I can find (and I check), and an overall attitude of helpfulness." Wendy

"I love SmartPak. Even when I'm busy, you guys send me reminders about my upcoming shipment and I can add stuff to it or edit it - I LOVE IT. And thank you for letting me order all my dog and horse stuff in ONE place. Oh, and the auto ship option--LOVE IT. You guys rock. Have a great day!"

"I love you all. I didn’t even know you had tack, let alone good tack. All we have around me is T$#%^&*@ S@#$%* and all of their tack is a lot more expensive. Everything you have is quality at an even better price. I appreciate you all so much, thank you for everything!" C.M., WV

"I LOVE SmartPak! I was really glad that the wells are recyclable, because that was a big thing for me. Even though I want to put my order on hold for now, I will DEFINITELY be ordering from you again! I have been telling everyone I know about you guys and your service is great!! Thanks for the call!"

"I would like to say how much I love SmartPaks, your company and the other items you carry. The SmartPaks make boarding so much easier and the ease of adding supply items to my monthly order to come to my barn is just fantastic." E.A.

"I will definitely continue using SmartPaks! I manage a barn with everything from broodmares to golden oldies to top performance horses. With 14 completely different horses, SmartPaks makes it so easy to give each one exactly what it needs."

"I love how you break down and compare ingredients and prices of the various supplements. That is invaluable information and has led me to choose my products with greater awareness."

"I just wanted to write in to let you guys know how much I REALLY appreciate the wonderful service that you provide. Last Thursday my horse was diagnosed with EPM. The veterinarian recommended that I put her on an immune support supplement to help her through the time that she is on the treatment for EPM. I logged in to my account on Friday to change my order, but it had already gone to be processed for shipping. I called in desperately hoping that the order could be changed before it actually shipped. The wonderful woman on the other end of the phone looked into it and discovered that my order had not actually been filled yet, and made the one time exception to get it changed over to the new product for me. Thanks to your wonderful service, my horse will be getting the supplements she needs to hopefully help her get through this tough time. I just wanted to make sure you knew how much I appreciated you guys being flexible enough and helpful enough to help Faith and I out." Mary Maxwell and Faith

" just wanted to share with you how much this company has made a positive impact on my daily life. First... SmartPaks are the best thing to ever happen to my horses and my feed room. It is amazing the difference fresh supplements has made to my animals. I'm feeding exactly the same things, but I think the fact that they are getting FRESH supplements and EXACTLY what they are supposed to get EVERY DAY that has made such a difference. They are sound and their coats are AMAZING! Also the customer support is second to none! Both in the retail store and online with the 800 #. I am a difficult customer to keep and keep happy, but SmartPak has gone WAY above and beyond my expectations EVERY time. The staff in the retail store is so helpful. I tend to purchase A LOT and they help me throughout the store, at the register, and to my car in the rain too! Wow! Thanks SmartPak! You make life better!" Rossallee Alvarez

"I just wanted to say that I am very pleased with your customer service. You by far have the best customer service around. I will continue to order anything I need from you as well. Thank you again for all your help especially Molly I am not sure of her last name but she was GREAT!!" L.E.

"I just wanted to say that I really appreciate being able to call and reaching someone I could so easily understand. Please make it known that it is appreciated!"

"I just wanted to say thank you very much for your help with my order issues. Meghan was the product specialist who helped me today. I sent an email around noon with an order question and got a response by 4:00 PM the same day and my issue fixed without me even having to log on and adjust the order myself. I love SmartPak and every time I have talked to Customer Care it has been a great experience. So thank you very much!" Lauren Grayson

"I just wanted to say thank you for your wonderful customer service. This is the first time I have used SmartPak and it was due to my trainer's insistence that I give it a try. Your customer service response is amazing. I can email a question and get an answer in the same day, unlike a few other online equine retailers who either take days to reply or maybe never. Keep up the good work and I will always be a repeat customer." K.C.

"I just wanted to say thank you for all your wonderful years of service to me and my horses. At this time I will not be purchasing another animal, but I will be looking to sometime in the future and when I do I will be back. It was always a saving grace to know I never had to worry about running out of supplements especially for a 34 year old who desperately needed his joint supplements. Thank you all you are wonderful..." T.H.

"I just wanted to say how glad I am that SmartPak is available, it makes everything so convenient! From the phenomenal service to the terrific shipping, I think it’s just great!"

"I just wanted to let you guys know what an awesome job you're doing! Not only have you simplified my feeding regime, but also my whole farm. As a young college student, caring for three horses on my own property can be a challenge of time, money, and energy. But by ordering all my health, cleaning, and tack supplies at the same time as my supplements, I save that valuable time and money, leaving me more energy to train and enjoy my horses. Your customer service is also far and above any company I have ever worked with. I'm not afraid to give you a call or email whenever I (rarely) have a problem, because your employees are all so knowledgeable and friendly and helpful. The online ordering allows me to place and adjust my orders in my hectic schedule. Thank you so much for being the life link for my equestrian life!"

"I just wanted to let you know how much I appreciate all that you do for your customers. Too many people write or call to complain, and I think more people should say when a great job is being done. Thank you for letting me know when my SmartPaks are going to be going up in cost and giving me a list of alternatives that may be cheaper. And thank you for being so accommodating when I have to put an order on hold for a few months. Everyone that I've ever dealt with has been so friendly, courteous and helpful too. You make it all so easy - and I just wanted you to know that someone really appreciates it. Keep up the great work!"

"I just want to thank you for your excellent customer service, speedy delivery, and quality of products. As a licensed vet tech and nutritional consultant, I am pleased that you carry the Wellness line. I was also pleasantly surprised to see a cat section that I hadn't noticed in your catalogs! Keep up the good work!" T.B., Virginia

"I just received them {SmartPaks} yesterday and I’ve gotta tell you, I couldn’t be happier. I actually tripped over you guys on the internet looking for something else and I’m so glad I did. I’m sure you hear this all the time, but what a great idea! I’ll be adding my other horses soon!"

"I just got my SmartPaks last night and I am so excited to start them. The way they are packaged is so cool and the storage drawer was an extra bonus. The change by date for SPs and the flat rate shipping fee - wow that really is awesome! I am considering adding a joint supplement but haven’t had time to look into it yet, that’s great to know I can change it whenever I want, I am so happy I started Davey on SP’s!" D.D., Arizona

"I just called because I received my order today and I just love it! My custom saddle pad is perfect and I’m dying to get to the barn to show everyone how beautifully done it is. The embroidery is perfect and the image looks just like my thoroughbred. Everyone is going to want one!" G.P. and Snickers

"I have to tell you, Shakira, is one of the very best Customer Care people I have come across since I retired from marketing and customer service 8 years ago. She was knowledgeable, helpful, professional and courteous; all things that are needed in today's customer service agents but seldom found…and I mean NEVER!!! Congrats to you and your wonderful people, if they are all like Shakira, it's no wonder people love your business. Your follow up is unheard of in today's customer service environment. I want to express my sincere gratitude for taking the time to contact me and thank you for your attention to details which are of the utmost importance to those of us on the buying end. Congratulations on a job well done, go both you and Shakira!" Deborah Whaley

"I have to say, I’m blown away. What a fantastic service my wife stumbled upon while browsing the web. You guys are just outstanding and what a great idea!"

"I have always found SmartPak's customer assistance to be amazingly quick and efficient and their representatives helpful; you certainly continue that tradition."

"I figure most people only write when there is a problem, so I wanted to be sure to write because I'm THRILLED with the fast service and excellent product!!!! I got my order today and I can't believe how fast you turned it around and got it to me, customized no less. So please share my "thanks" to everyone along the route that did such a great job of customer service for me." Julie Stenslie

"I am so thrilled with your product – it’s exactly what I’d hoped it would be, and makes life so much easier! All that and great customer service and flat-rate shipping and I’m not shopping anywhere else!"

"I am so happy with the order I just received! The delivery was so fast! I was expecting it 3 days later and my goodness shipped in I believe it is a day! I thought I ordered on Thursday and got it Friday! Could have been Wednesday but my goodness that was really fast delivery! I love the quality of the key chain I ordered and the bones for the pups and the meds, and biscuits and I ordered a harness which we just got back from a walk and it is really the best harness yet! So happy with the quick order results and the products are very wonderful! Thank you for your promptness and quality! I will certainly order from here again! Thanks to all for the help I received when I ordered and the promptness and quality of all I ordered!” S.M.

"I am so excited I had to share this with you right away! Thanks to SmartPaks and an exercise program, my lab Sunshine has lost 23 pounds! You made it so easy for both of us to stay on her diet; she looks and feels so much better. THANK YOU, THANK YOU, THANK YOU and lots of kisses from Sunshine." Gabrielle Granofsky

"I am really impressed with SmartPak and have told all my friends on the west coast about your great company with the great service. I highly commend the owners for creating such a company and bringing us SmartPaks. What a great idea!" B.S.

"I am prompted to write to you because I have just completed a study of your company. I am currently a business student and have been a long-time customer of SmartPak. In one of my courses, we were asked to profile a company that exhibits an exceptional practice-- this could be great customer service, utilization of technology, supply chain management, anything. What started as a brief overview turned into multiple pages singing your praises. I should have known it would be difficult to capture all the great things about SmartPak in just a few paragraphs! I've been a business student of some sort for almost 6 years now. I've studied and profiled many businesses in many industries. SmartPak has an innovative product, yes, but it's the simple things that so many companies neglect that set you apart! Your commitment to the environment is one. I can't even describe the customer service-- it's so far above and beyond anything I've ever experienced! There's something about going into a tack shop and looking around-- like a kid in a candy store. But to be honest, I don't miss it-- I get that same feeling looking feeling looking at your catalog! My horse BooBoo was off his supplements for several months, so I stopped ordering SmartPaks for a while (even though I continued to order other supplies). He's going back on them, so I will be ordering supplements from you again soon, in addition to my newly adopted dog, Yogi. (I just have to talk to the vet first!) Doing this study has made me even more loyal to SmartPak. Even if you don't have the lowest price on certain items, your sense of responsibility as a company, and the respect with which you treat every one of your customers is enough to make me spend a couple extra dollars. You deserve my business! And to everyone who *thinks* SmartPaks are more expensive, even if their particular product is a little more, as a business student I say, look at total cost and total value. The total value of ordering at SmartPak far exceeds the cost. I don't even consider shopping at the other guys anymore. (You know who I mean!) If you haven't, you should do a search on the Chronicle of the Horse message boards. In doing my study, I did a search for SmartPak. In my experience, you're never going to make everyone happy. There will always be one person that didn't like a policy or wasn't happy with something. I couldn't find ANYTHING negative anywhere about SmartPak. You are an asset to the business world, not just the equine world. I wish more companies were this ethical, responsible, and just plain NICE. Great job. Keep up the great work. I'll be placing a new order soon!" Jessica Sheidy

"I absolutely LOVE your customer service. In a time where most places you can't even get a 'real' person to help you, your company is absolutely fantastic with your assistance and caring."

"I absolutely love SmartPaks! I recommend them to all my clients now!"

"Honestly, there are many reasons why I keep coming back to SmartPak, including your excellent customer service, very quick shipping and turnaround on all orders, especially custom and engraved / embroidery, and your flat rate on shipping -- and you never disappoint! Thank you again and have a great evening!" Nancy DaMato

"First, let me say I love your company. I am a dressage instructor and rider, and I work with mainly young women. All the riders in my facility, as well as myself, have ordered from you for several years. I have never had one problem. The colors that you offer in your products are unique and appeal to just about every rider I come in contact with. I am glad to see the different choices, and we all love the plaid! Thanks, and keep up the great job." Karen Smith

"Everything was really terrific, not just the SmartPaks but the plastic storage drawers made everything convenient."

"Everything has been over the top phenomenal. I can’t even tell you how pleased I am with your company! If you knew how much everyone helped me, I was on a first name basis with Charity and just everyone else who I spoke with was wonderful. I want you to please pass this on. Even the supplements came in a week, everything was just great. Please tell everyone that I am so pleased. I had never even heard of you before and used D&*#%, but you are so much better. Thank you so much!"

"Can I just tell you – I love doing business with you guys. You make it so easy, you’re always so pleasant and happy – it truly is a pleasure doing business with you!"

"I WANT TO THANK YOU FOR YOUR CARD AND KIND WORDS AFTER THE PASSING OF MY HORSE SLIGO. YOU WERE A BIG HELP TO MY HUSBAND WITH THE RETURNING AND CANCELING OF SLIGO'S SMARTPAKS. THANK YOU AGAIN." P.L.

"I went in and changed my ship dates by one week. My supplements were coming before I finished the last order. Thanks for having such an easy system to use!" Glenna

"I used to order from D#$%! but it would take forever to get my order and I’m on the east coast just like them! You all are always so kind and helpful and I can never believe how quickly my order gets here. I’m blown away that I will have my embroidered items so quickly without having to pay extra to rush the order. I used to work with several Fortune 500 companies and if you all aren’t one of them yet you should be! I can’t say enough good things about SmartPak!" Diane Pesce, New Jersey

I thoroughly enjoyed my conversation with {Product Specialist} Emily and feel confident that we will be able to solve Ziggy's issues with her and my vet's help." P.B.

"I tell you your flat rate shipping fee is what brings me back time and time again. When you look at D@#$%^ it’s like you add everything up and the shipping costs more than most of the items! Ordering with you all is always so easy too, you always know what I want, usually have what I want and if you don’t have it you’ll work hard to get it." M.C.

"I sure love your catalog; there are so many great suggestions all throughout it. It’s not overwhelming either which is nice. Everything you carry is high quality and it makes it easy to want to order from y’all."

"I received my order today, two days after shipping and 3 days after I changed the order by adding another item. As usual, you have terrific service. Thanks so much." Robbin

"I see your SmartPaks all over the place when I go to horse shows. People are just ripping them open everywhere I look!"

"Am I impressed or WHAT?!!! I ordered from you on Tuesday the 22nd and received my order yesterday, the 23rd. Thank you so much for being a customer oriented company. I really appreciate the way you do business! Also, I am so impressed with your commitment to the earth and other significant issues. Your Company is one that i would love to work for if i lived closer to you. Many thanks!" R.S.

"AS A SATISFIED SMARTPAK CUSTOMER, I SINCERELY THANK YOU FOR YOUR AMAZING ASSISTANCE, YOUR PROFESSIONALISM, YOUR UNCOMPROMISING COOPERATION AND YOURTRULY EXCEPTIONAL CUSTOMER SERVICE WHICH ROUTINELY EXCEEDS EXPECTATIONS ONEVERY LEVEL!!!"

"What a great product [SmartFlex III Ultra] you have! I tried everything and we thought we were going to have to put my horse down. After just a few weeks on this he is walking comfortably and looks great. Just thought you would like to know it’s really helping my horse."

“THANK YOU!!! You guys rock. I really appreciate your awesome customer service. You have a solid customer here and I will be sure to let all my pet owning clients and friends know!!"

"I love you guys and I tell all of my friends about it. You have saved my dog’s life, if it weren’t for you I would have to go down a path that I don’t want to go down with him because he gets sick from every other type of food!"

“I love your catalog, I love your service and I love all your ideas that you have in regards to animal and environmental care!”

"I wanted to let you know that Jessica was very polite and patient during my difficult order and scheduling. She was also very apologetic for the arrival of my damaged supplement. Have a great day!" Cheryl Svejcar

"Just so you know – I order from you guys because of the wonderful customer service and the flat rate shipping. It’s always a pleasure." H.A.

"Thank you for SmartPak's great customer service! I think it's great that they employ college educated & specially certified people who are animal experts! It really makes a difference!" Rachel Larsen

"Thank you so much! I received the paks and we are all back to normal. I truly appreciate your rapid response. It's a pleasure to have such great customer service!" T.J.

"I just wanted to say thank you so much for such fabulous customer service. Every time I call SmartPak I get a knowledgeable representative who is easy to talk to and very helpful. It is really nice to call and be confident that I will have any questions or concerns answered. Finally I am thrilled how fast I receive my products aside from Liam's SmartPaks. I never have to wait long. Thank You Again. I can't imagine purchasing from anyone else." K.L.

"I love Smart Pak! What a well run company!" R.T.

"I'd like to take this time to tell you all how much I enjoy working with SmartPak. You guys have good products and great service. I recommend you frequently to both my horse and dog friends. Plus, I REALLY appreciate being able to do business with a local company, instead of one where the products all come from China and the customer service is in India. Keep up the great work - love you guys!" Karen Ansaldi

"You have really made my day! I can’t believe the customer service and how you have gone out of your way to help me with something like this! I’m going to tell everyone that I know." A.B.

"Thank you soooooo much!!! Nice to see a company that still goes the extra mile for customers. We have loved every item ever purchased thru you. Keep up the great work!" B.L.

"I just wanted to email you and tell you that your customer service is wonderful! I called at ten PM on Sunday night and a woman named Rachel answered. She was absolutely wonderful and answered all of my questions. Thank you so much!" F.H.

Thank you so much for all the help you have given me in the past year--you guys have the best customer service anywhere! L.N.

"I received my order today. I am happy to say I will still be ordering from you in the future. Your staff was very nice and understanding and did a great job to help with my problem. I have a horse, two dogs, and one cat so you can definitely count on me to order more." C.P.

"It is an absolute pleasure dealing with your company! We will be passing on your catalog to several friends." M.B.

"I recently ordered a large item and it arrived damaged. After inspecting the item, I got on the phone and immediately spoke to a REAL person that told me everything that I needed to know about getting a new saddle cart. The woman asked when customer service should contact me the following day...They called exactly when I said it would be convenient. The other woman I spoke with was very helpful and made an effort to rush order my item. I am very impressed with the service and the actual caring on the part of the employees. Thank you for making my online shopping experience as pain free as possible. I will without a doubt order from Smart Pak knowing that I will have great service if anything were to happen." Miranda Gottlieb

"Your web site worked smoothly and the order, email notification, and delivery went perfectly - I received my order almost the next day (well, it FELT that way). Thank you so much for your easy-to-use online ordering and your super speedy delivery!!!! You've got a happy customer!” Mona Handler

"I was very pleased with my shopping experience. Your response to my e-mail was prompt, and my pooper scoopers arrived quickly. Thanks again!!" Carol Haag

"You guys rock! Not only did you get back to me promptly, but you were true to your word. The package was waiting on my doorstep when I get back got home! Thanks so much for helping me out and you can rest assured that I will continue to use your business in the future." Julie Gigli

"Thank you so very much. As always SmartPak's customer service is the cream of the crop. I wish everyone I dealt with were as nice and as quick as you folks!" Virginia Bowen

"Have I told you I love you guys? SOOOO nice to do business with a company that does what it says it will, at a fair price. And never a worry." Kathy Sumrow

"You guys are good. Your customer service department should instruct some of the other big guns out there how to treat a customer. They are horrible!" K.T.

"You guys are amazing! Very helpful, nice and knowledgeable, what else could you ask of an equine store? You have everything I need and the store in Natick is right near me so when I need something I can go right there to get it. Thank you!!" J.T.

"Wow! Customer service with you guys is always top notch. Thanks for being so dedicated!!"

"I have been most pleased by the response I have received from SmartPak Equine. Most companies would not take the time to call or even e-mail a customer about an expressed complaint. I have been most pleased with my SmartPaks and so has my barn manager, they certainly make things easier for everyone and eases my mind knowing that he receives the same dose every time. I do appreciate your company's willingness to work with me, as a nursing student I need everything else away from school to be as simple as possible. It is nice to know that there are a few companies out there that do care about their customers and their concerns." Lisa Hoots and Bud

"Just wanted to commend you on your flat rate shipping policy. I will definitely be a repeat customer, and since you have a better selection than my local ranch supply store, I will be buying more and more of my horse supplies from you." T.W.

"Just wanted to say 'thank you' for your wonderful customer service - it's rare to find these days and definitely puts SmartPak on my 'go to' list for supplies. The Kerrits breeches arrived quickly and they are terrific (I've even ordered a 2nd pair!)." S.T.

"I just received this month's order and want to tell you again, how satisfied I am. I cannot thank you enough; it is always a pleasure to get our order and it saves me hours of work looking thru different catalogs to order from several different companies, not to mention the shipping charges. You have everything we need, your service is unsurpassed, your prices are fantastic, and I don't know how you keep your shipping charge so low. A big 'thank you' from Gabrielle."

"Thank you for all you do! You guys are great. I thank you, my horses thank you, and I can’t wait to start my three dogs on SmartPaks!”

"I just received my first order of SmartPaks for my horse Romeo and I am so PLEASANTLY surprised. I love how easy SmartPaks are to feed. You have taken the guess-work out of his dosing. Now I can leave the barn for a few days and 'trust' someone else with Romeo's supplements. It is really nice to find a company that does such a great job of packaging and still keeps it affordable." W.L.

"Your SmartPak Supplement products are awesome! I board my horses, and the SmartPak makes it so easy for the folks at the barn to keep my mares supplement feeding on schedule; also it ensures correct dosing. The auto-ship feature avoids any break in feeding the supplements. Thanks for such a great service!” R.M.

"Today I received my order and I was extremely satisfied. My order had arrived three days prior to the set delivery date and now I can use my Fixaphone for what I needed for. It was shipped on June 2 and was said to arrive on June 9 but it arrived on June 5. I was so happy. Thank you very much for you service and I hope to use you again." S.P.

"Since I have been ordering the SmartPak supplements for Prancer I can truthfully say that the service I've received has been outstanding!! This really speaks well for not only the management but more important, the employees at SmartPak. Keep up the good work!"

"Olivia is my dressage mare--she's a big mare, and moving up in her training, so her care and well-being is of the utmost importance to me. SmartPak plays a vital role in her care. I also want to tell you how great I think SmartPaks are--there is a great selection of equine supplements from which to choose, and the convenience can't be beat! My horses will always be on SmartPaks!" Cindy Fletcher

"I just wanted to thank you for your terrific service. Not only did I receive my order on time, but I really appreciate the follow up call from you, to make sure that everything was O.K. and to welcome us to SmartPak. I can't think of a thing you can do to improve! Now, that's good customer service!!!" Kerry Pilot, Flashy and Warrior

"A+++ in Customer Service. I just wanted to let you guys know what an outstanding customer service team you have! My client had some difficulty in ordering the correct dosage for their Weight Builder and Vitamin B1 SmartPak. They called me for my input, and not knowing what exactly they were doing, I accidentally told them to order almost 2x the amount of Weight Builder they needed! I told them I would buy the extra, but they called your customer service line and you guys are going to delay a shipment of Weight Builder and add an extra shipment of their vitamins! Thank you for saving my error, making my clients extremely happy and doing such outstanding work! I have placed an order for my junior horse and some gloves for me as well, and will continue to recommend your services." KWM

"I love SmartPak and see it as a great source for horse products AND for horse product analysis and support. Excellent resource!" M.W.

"Thank you for your assistance w/creating the correct supplement combination for my horse Toby. Your staff is very knowledgeable and polite and I do appreciate the email shipping updates. Again, thank you!" B.B.

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